PL - Aftersales Operations Specialist

BYD Europe; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Competitive remuneration

Team building events

Contribute to zero-emission transition

Job summary

BYD Europe in Warszawa is seeking an Aftersales Operations Specialist to coordinate the dealer network, analyze KPIs, and drive efficiency across aftersales processes.

You will ensure data quality, support new tools rollout, and conduct audits while reporting to HQ and regional teams. Fluent Polish and strong English are required, with 3+ years in automotive aftersales.

Qualifications

• 3+ years’ experience in automotive aftersales operations or network management.
• Strong understanding of aftersales KPIs, and automotive processes.
• Proven ability to drive operational performance.
• Project management capability with structured execution and strong follow-up.
• Excellent communication, analytical skills, and stakeholder management.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Fluent in Polish
• Very good knowledge of English

Responsibilities

• Prepare and coordinate aftersales operations across the dealer network.
• Manage correspondence with dealers and support marketing campaigns.
• Deliver process trainings and audits to ensure compliance.
• Support onboarding of new service shops and rollout of new tools.
• Optimize workflows between HQ and dealer network.
• Collaborate on European aftersales initiatives and special projects.

Skills

Aftersales operations

Project management

Communication

Analytical skills

Stakeholder management

Multitasking

Polish language

English proficiency

Job description

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

Responsibilities

KPI Analysis and Reporting

• Prepare and maintain reports
• Analyze service shops performance
• Identify process bottlenecks and operational gaps within aftersales
• Build dashboards and reporting tools in Excel and Power BI
• Recommend corrective actions and process improvements

Process and Systems Management

• Maintain data quality in aftersales systems
• Verification and ensuring compliance with procedures
• Support in the preparation and implementation of after-sales processes, procedures and standards
• Verification and ensuring compliance with procedures
• Support testing and rollout of new tools and systems
• Optimize workflows between HQ and dealer network

Aftersales Operations Support

• Coordinate aftersales operations across the dealer network
• Management of correspondence with dealers
• Support aftersales marketing campaigns and technical actions
• Support onboarding of new service shops
• Deliver process trainings
• Conduct operational and quality audits
• Follow up on corrective action plans and compliance improvements

Special Projects

• Support new model launches from an aftersales readiness perspective
• Coordinate retrofit, recall, and service campaign execution
• Participate in customer service digitalization projects
• Optimize spare parts stock and logistics processes
• Cooperate with HQ and regional teams on European aftersales initiatives

Skills & Experience Required

• 3+ years’ experience in automotive aftersales operations or network management.
• Strong understanding of aftersales KPIs, and automotive processes.
• Proven ability to drive operational performance.
• Project management capability with structured execution and strong follow-up.
• Excellent communication, analytical skills, and stakeholder management.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Fluent in Polish
• Very good knowledge of English

We Offer:

• Competitive remuneration based on performance and experience.
• Opportunities for department and company-wide team building events.
• A chance to contribute to the transition towards zero-emission transportation and the decarbonization of the economy.

Location: Poland
Type of Employment: Full-time