Luxury Aftersales Experience Specialist

BYD Polska; Województwo mazowieckie; On-site; PLN 42,000 - 64,000; Full time

Job summary

BYD Polska is seeking an experienced, polished customer care professional to represent a luxury automotive brand across multiple channels. You will handle VIP and high-value customers, manage cases in CRM, and collaborate with cross-functional teams to improve service quality and loyalty.

Fluency in English and Polish is required; 3–5 years in premium sectors are preferred, with experience in CRM and case-management tools considered a plus.

Qualifications

• 3–5 years of experience in customer-facing roles within luxury automotive brands or premium sectors.
• Experience with CRM, case-management, and digital customer platforms.
• Fluent in English and the local market language; additional languages are an advantage.

Responsibilities

• Deliver personalized, high-touch support across channels (phone, email, chat, social media).
• Handle and resolve sales and after-sales cases with transparency and urgency.
• Record, track, and update customer cases in internal systems with proactive follow-up.
• Collaborate with Retail, Service, Parts, and Logistics teams to identify root causes and implement long-term solutions.

Skills

Customer care

CRM systems

Multichannel comm.

VIP customer handling

Empathy

English language

Tools

CRM systems

Case-management tools

Digital platforms

Job description

BYD Polska is seeking an experienced, polished customer care professional to represent a luxury automotive brand across multiple channels. You will handle VIP and high-value customers, manage cases in CRM, and collaborate with cross-functional teams to improve service quality and loyalty.

Fluency in English and Polish is required; 3–5 years in premium sectors are preferred, with experience in CRM and case-management tools considered a plus.