Account Manager

ISI; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Medicover healthcare

Multisport subscription

Job summary

ISI in Warsaw is seeking an Account Manager to oversee a diverse client portfolio across Central and Eastern Europe. You will serve as the primary contact, build lasting relationships, and drive growth by identifying opportunities within existing accounts.

The role requires strong interpersonal skills, a proactive mindset, and fluency in English and Polish. Hybrid work with an office in Warsaw center, offering healthcare and a Multisport plan.

Qualifications

• At least 2 years of account management or senior customer service experience.
• Experience in managing SaaS clients.
• Proven track record of increasing revenues and upselling opportunities.
• Ability to negotiate at senior management level.
• Fluent in English and Polish.
• Master in Economics, Finance, Banking, International Relations.

Responsibilities

• Maintain and grow a portfolio of accounts across CEE.
• Deliver high-quality account management support to ensure satisfaction and renewals.
• Uncover upsell opportunities within existing relationships.
• Develop strategic account plans to identify growth opportunities.
• Manage sales pipeline and forecast accurately.
• Develop EMIS product knowledge to support client requests.

Skills

Account management

Client relationships

Sales pipeline management

SaaS experience

Negotiation

English proficiency

Polish proficiency

Proactive attitude

Education

Master in Economics, Finance, Banking, International Relations

Job description

We are seeking an Account Manager to join our expanding team in Warsaw.

The Account Manager will oversee a diverse portfolio of clients across Central and Eastern Europe (CEE), ensuring that our most valuable accounts receive exceptional support and service. Acting as the primary point of contact, they will build and maintain strong, long-term relationships to foster client satisfaction and loyalty.

Beyond nurturing and retaining existing client relationships, a crucial aspect of this role will be identifying and driving growth opportunities within the portfolio. This will require leveraging industry expertise and a deep understanding of client workflows. Strong interpersonal and relationship-building skills are vital for success in this position.

With the business poised for significant growth, this role offers an exciting opportunity for a motivated and driven professional to make a meaningful impact!

The successful candidate will be responsible for:

• Client retention and growth within a portfolio of accounts in CEE in corporate or finance
• Deliver excellent account management support to ensure customer satisfaction and renewal
• Successfully uncover upsell opportunities within existing client relationships
• Develop a strategic approach to account planning to identify growth opportunities
• Manage a sales pipeline and forecast accurately.
• Develop EMIS product knowledge to effectively support client requests

Required skills and experience:

• At least 2 years of experience in an account management and/or senior customer service roles
• Experience in managing SaaS clients
• Proven track record of increasing revenues, uncovering new, high margin opportunities to grow
• Ability to open up new opportunities, and develop into strong relationships
• Ability to negotiate at senior management level
• Proactive and positive attitude with a can-do approach
• Diplomacy, persuasion and strong communication skills are essential
• Fluent in both English and Polish
• Master in Economics, Finance, Banking, International Relations

What we offer:

• Interesting work in a great team
• Attractive compensation with bonus scheme
• Office based in Warsaw city center (hybrid remote working supported)
• Mutisport subscription
• Medicover healthcare