Strategic SaaS Account Manager – CEE Growth & Retention

ISI; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Medicover healthcare

Multisport subscription

Job summary

ISI in Warsaw is seeking an Account Manager to oversee a diverse client portfolio across Central and Eastern Europe. You will serve as the primary contact, build lasting relationships, and drive growth by identifying opportunities within existing accounts.

The role requires strong interpersonal skills, a proactive mindset, and fluency in English and Polish. Hybrid work with an office in Warsaw center, offering healthcare and a Multisport plan.

Qualifications

• At least 2 years of account management or senior customer service experience.
• Experience in managing SaaS clients.
• Proven track record of increasing revenues and upselling opportunities.
• Ability to negotiate at senior management level.
• Fluent in English and Polish.
• Master in Economics, Finance, Banking, International Relations.

Responsibilities

• Maintain and grow a portfolio of accounts across CEE.
• Deliver high-quality account management support to ensure satisfaction and renewals.
• Uncover upsell opportunities within existing relationships.
• Develop strategic account plans to identify growth opportunities.
• Manage sales pipeline and forecast accurately.
• Develop EMIS product knowledge to support client requests.

Skills

Account management

Client relationships

Sales pipeline management

SaaS experience

Negotiation

English proficiency

Polish proficiency

Proactive attitude

Education

Master in Economics, Finance, Banking, International Relations

Job description

ISI in Warsaw is seeking an Account Manager to oversee a diverse client portfolio across Central and Eastern Europe. You will serve as the primary contact, build lasting relationships, and drive growth by identifying opportunities within existing accounts.

The role requires strong interpersonal skills, a proactive mindset, and fluency in English and Polish. Hybrid work with an office in Warsaw center, offering healthcare and a Multisport plan.