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Assistant Manager Recovery
Job summary
A leading Internet Service Provider in Karachi is seeking an Assistant Manager – Recovery to enhance finance and recovery operations. The role requires managing recovery, developing strategies for debt recovery, and ensuring strong client relationships. Ideal candidates will have over 5 years of experience in recovery/collections, preferably in the telecom sector. The company offers competitive salary and benefits including health insurance and professional growth opportunities.
Benefits
Qualifications
- Minimum 5+ years of recovery/collections experience, preferably in the ISP or telecom industry.
- Proven track record of managing teams and achieving recovery targets.
- Ability to work under pressure and meet deadlines.
Responsibilities
- Manage and oversee recovery operations, ensuring timely follow-up on outstanding payments.
- Develop and implement strategies for effective debt recovery while maintaining client relationships.
- Handle escalated cases with professionalism and efficiency.
Skills
Education
Tools
We are a fast-growing Internet Service Provider (ISP), committed to delivering reliable connectivity and excellent customer service. To strengthen our finance and recovery operations, we are looking for an experienced Assistant Manager – Recovery to join our team.
Key Responsibilities:
- Manage and oversee recovery operations, ensuring timely follow-up on outstanding payments.
- Develop and implement strategies for effective debt recovery while maintaining client relationships.
- Coordinate with finance and customer service teams to resolve billing and payment issues.
- Monitor recovery performance and prepare regular reports for management.
- Handle escalated cases with professionalism and efficiency.
Requirements:
- Bachelor’s degree in Finance, Business Administration, or a related field (Master’s preferred).
- Minimum 5+ years of recovery/collections experience, preferably in the ISP or telecom industry.
- Strong negotiation, communication, and interpersonal skills.
- Proven track record of managing teams and achieving recovery targets.
- Ability to work under pressure and meet deadlines.
Why Join Us?
- Opportunity to work with a leading ISP company.
- Professional growth and career development.
- Competitive salary and benefits package.
Required Skills & Competencies:
- 5+ years of recovery/collections experience (ISP/telecom preferred).
- Strong negotiation and customer handling skills.
- Good knowledge of billing cycles, disconnection/recovery processes.
- Analytical and reporting skills (Excel/CRM).
- Team management and target-driven approach.
- Excellent communication and interpersonal skills.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.