Virtual Medical Assistant-Communications Specialist

GoLean Health

Islamabad

On-site

PKR 3,057,087,000 - 4,585,631,000

Full time

8 days ago

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Job summary

GoLean Health in Islamabad is seeking a Patient Care Communications Specialist to be the voice of the clinic, handling calls, texts, emails, and scheduling with warmth and professionalism.

The role focuses on high-volume communications, patient outreach, appointment coordination in MacPractice, and HIPAA privacy. Flexibility with shifts and Saturdays is required; experience in healthcare support and Mac OS devices is essential.

Qualifications

Clear spoken English with neutral accent and strong written communication.
Experience in Virtual Medical Assistant or healthcare front desk roles.
Ability to multitask across calls, texts, emails, and scheduling.
Must own a Mac OS device and have reliable internet.
Flexible with shifts and Saturdays when needed.

Responsibilities

Answer high-volume inbound patient calls professionally and promptly.
Schedule new and existing appointments in MacPractice; manage intake info.
Respond to texts, voicemails, emails, and fax messages accurately.
Reactivate inactive patients and convert inquiries to bookings.
Maintain accurate patient records and documentation; protect privacy.

Skills

English proficiency

Communication

Customer service

Mac OS literacy

High call volume

Tools

MacPractice

Weave

Solutionreach

Podium

HIPAA knowledge

Job description

Practice Type: Chiropractic / Healthcare Clinic

Hours: 30-35 hours per week initially, with possible schedule variation based on clinic coverage needs

Rate: $5/hour with performance-based increase after 6 months

Schedule Requirement: Must be flexible with assigned shift and willing to work Saturdays

Position Overview

We are looking for a polished, reliable, and patient-focused Patient Care Communications Specialist to support a growing chiropractic clinic.

This role serves as the voice of the practice and will be the first point of contact for current and prospective patients. The ideal candidate must create a warm, calm, professional, and trustworthy experience across phone, text, voicemail, email, and scheduling workflows.

This is a high-volume communication role focused on patient calls, scheduling, follow-up, and retention. The candidate must be organized, emotionally aware, detail-oriented, and able to handle patient concerns with empathy and sound judgment.

Key Responsibilities

Answer high-volume inbound patient calls professionally and promptly. Respond to patient texts, voicemails, emails, and fax-related messages in a timely and accurate manner.

Schedule new patient appointments and collect complete intake information. Schedule, confirm, cancel, and reschedule existing patient appointments in MacPractice.

Prioritize new patient inquiries and referral opportunities before routine rescheduling requests.

Conduct follow-up and reactivation outreach for inactive or lapsed patients. Help convert patient inquiries into booked appointments.

Maintain accurate patient records, scheduling notes, and communication documentation.

Coordinate with in-office staff to keep the provider schedule full and organized. De-escalate patient concerns related to scheduling, billing confusion, insurance questions, or unexpected frustrations.

Know when to listen, gather details, offer a callback, and avoid overwhelming the patient with unnecessary information.

Support missed-call follow-up workflows and communication improvements inside Weave.

Protect patient privacy and follow HIPAA standards at all times.

Required Qualifications

Excellent spoken English with a clear, easy-to-understand, neutral accent. Strong written communication skills for SMS, email, and patient-facing messages.

Prior experience as a Virtual Medical Assistant, Medical Receptionist, Patient Communication Specialist, Front Desk Coordinator, or similar healthcare support role.

Comfortable handling high call volume in a fast-paced clinic environment. Strong patient service mindset, emotional intelligence, and common sense. Able to multitask across calls, texts, emails, voicemails, faxes, and scheduling tasks.

Reliable, punctual, and proactive with attendance communication. Must own and work from a Mac OS device such as a MacBook, iMac, or Mac mini. This is a client-specific requirement.

Must have reliable high-speed wired internet (LAN).

Must be flexible with schedule assignment and willing to work on Saturdays if needed.

Preferred Qualifications

Experience with MacPractice, Weave, Solutionreach, Podium, or similar healthcare communication platforms.

Familiarity with chiropractic terminology, treatment plans, and recurring visit schedules.

Experience with patient reactivation, new patient conversion, and provider schedule optimization.

Prior experience supporting U.S. healthcare clinics.

Schedule Coverage