Front Desk & Admin Support, Insurance Verification & PA

Go Lean Health; Lahore; Hybrid; PKR 1,911,000 - 2,293,000; Full time

Job summary

Go Lean Health in Lahore, Pakistan, is seeking a Virtual Medical Assistant & Patient Scheduling Coordinator to support a U.S.-based gastroenterology practice. The role focuses on patient calls, scheduling, appointment coordination, and front-desk support, with initial duties in patient outreach and coordination.

You will use eClinicalWorks (eCW) for records and scheduling, communicate with patients and providers in English, and collaborate with onsite staff.

Qualifications

• At least 1 year of hands-on experience supporting a U.S.-based medical practice.
• Hands-on eClinicalWorks (eCW) experience is required.
• Experience with patient scheduling and appointment coordination.
• Excellent spoken and written English communication skills.
• Ability to work independently while communicating with the onsite team.
• Saturday availability may occasionally be required depending on patient volume and scheduling needs.

Responsibilities

• Handle patient calls, scheduling, and front-desk support.
• Assist with chart preparation, intake information, and medical documentation as remote support for physicians and nurse practitioners.
• Verify insurance coverage and manage prior authorizations as needed.
• Document scheduling workflows and develop SOPs to ensure consistent operations and future team expansion.

Skills

English communication

Scheduling coordination

Medical receptionist experience

Remote patient support

Tools

eClinicalWorks (eCW)

net2phone

Email/Text platforms

VPN tools

Job description

Front Desk & Admin Support, Insurance Verification & PA

Remote | Gastroenterology Practice | 40 hours/week
Schedule: $5-$6/hour | 12:00 PM to 8:00 PM Central Time

Position Overview

We are looking for an experienced Virtual Medical Assistant & Patient Scheduling Coordinator to support a growing U.S.-based gastroenterology practice.

This is a hybrid patient-facing and clinical administrative role. Your initial focus will be patient calls, scheduling, appointment coordination, and front-desk support. As you become familiar with the practice, your responsibilities may expand into broader Medical Assistant and provider-support functions.

The ideal candidate has experience supporting a U.S.-based medical practice, is confident communicating directly with patients and providers, and has hands-on experience using eClinicalWorks (eCW).

Key Responsibilities

1. Patient Calls, Scheduling & Front Desk Support

• Manage inbound and outbound patient calls, respond to basic inquiries, and follow up on appointment requests and prospective patient leads.

• Schedule, reschedule, and coordinate new patient visits, follow-ups, procedures, and surgical appointments in eClinicalWorks (eCW).

• Monitor patient communications across phone, email, and text, including appointment reminders, preparation instructions, scheduling changes, and other follow-up needs.

2. Medical Assistant & Provider Support

• Support Physicians and Nurse Practitioners with chart preparation, intake information, medical documentation, and other remote clinical administrative tasks.

• Assist with new prescription requests, medication refill requests, and related documentation according to established clinic protocols.

• Track laboratory, pathology, and diagnostic results and appropriately communicate or route information to providers and patients as directed.

3. Insurance Verification & Prior Authorization

• Verify patient insurance coverage and accurately document relevant benefits and coverage information in the patient record.

• Process and follow up on prior authorization requests for procedures, medications, visits, and other services as assigned.

• Coordinate with patients, providers, and insurance representatives to obtain required information and resolve authorization or coverage-related issues.

4. Workflow Documentation & Team Collaboration

• Document clinic-specific scheduling, communication, and administrative processes as you learn the practice's workflows.

• Help develop clear SOPs and step-by-step procedures that can support consistent operations and future team expansion.

• Maintain clear and timely communication with Physicians, Nurse Practitioners, schedulers, front-desk staff, and other members of the clinic team.

Required Qualifications

• At least 1 year of hands-on experience supporting a U.S.-based medical practice

• Experience performing both medical receptionist/front-desk and Medical Assistant-related administrative responsibilities

• Hands-on eClinicalWorks (eCW) experience is required

• Strong experience with patient scheduling and appointment coordination

• Familiarity with prior authorizations, insurance verification, prescriptions/refills, and laboratory or diagnostic-result workflows

• Excellent spoken and written English communication skills

• Strong attention to detail, organization, follow-through, and documentation skills

• Comfortable communicating directly with patients, providers, and clinic staff

• Ability to work independently while maintaining consistent communication with the onsite team

• Saturday availability may occasionally be required depending on patient volume and scheduling needs. Schedule changes will be communicated for at least a week if Saturday schedule is needed.

Tools & Systems

• eClinicalWorks (eCW) for patient records, scheduling, and clinical documentation

• net2phone for inbound and outbound patient calls

• Clinic email and text messaging platforms

• Secure VPN and other productivity and communication tools