Front Desk And Admin Support Insurance Verification And PA

GoLean Health; Lahore; Hybrid; PKR 1,912,000 - 2,294,000; Full time

Job summary

GoLean Health is seeking a Virtual Medical Assistant & Patient Scheduling Coordinator to support a US gastroenterology practice. The role focuses on patient calls, scheduling, front-desk support, and later expanding to broader medical assistant tasks.

Ideal candidates have experience with US clinics, strong English communication, and hands-on eClinicalWorks (eCW). Remote/hybrid work with standard US scheduling aligns with clinic needs.

Qualifications

• At least 1 year of hands-on experience supporting a U.S.-based medical practice
• Experience performing medical receptionist/front-desk and Medical Assistant administrative tasks
• Hands-on eClinicalWorks (eCW) experience is required
• Strong experience with patient scheduling and appointment coordination
• Familiarity with prior authorizations, insurance verification, prescriptions/refills, and lab/diagnostic workflows
• Excellent spoken and written English communication skills
• Strong attention to detail, organization, follow-through, and documentation skills
• Comfortable communicating directly with patients, providers, and clinic staff
• Ability to work independently while maintaining consistent communication with the onsite team
• Saturday availability may occasionally be required depending on patient volume and scheduling needs.

Responsibilities

• Manage inbound and outbound patient calls, respond to basic inquiries, and follow up on appointment requests and prospective patient leads
• Schedule, reschedule, and coordinate visits in eClinicalWorks (eCW)
• Monitor patient communications across phone, email, and text, including reminders and scheduling changes
• Support Physicians and Nurse Practitioners with chart preparation and medical documentation
• Assist with prescriptions, refills, and related documentation per clinic protocols
• Track lab, pathology, and diagnostic results and route information to providers and patients
• Verify patient insurance coverage and document benefits and coverage information
• Process and follow up on prior authorization requests
• Coordinate with patients, providers, and insurance representatives to resolve coverage issues
• Document scheduling processes and contribute to SOP development
• Maintain clear communication with Physicians, schedulers, and clinic staff

Skills

eCW experience

Patient scheduling

English proficiency

Front desk support

Communication with providers

Independent work

Tools

net2phone

VPN

Job description

Job Description:

Front Desk & Admin Support, Insurance Verification & PA

Remote | Gastroenterology Practice | 40 hours/week
Schedule: $5-$6/hour | 12:00 PM to 8:00 PM Central Time

Position Overview

We are looking for an experienced Virtual Medical Assistant & Patient Scheduling Coordinator to support a growing U.S.-based gastroenterology practice.

This is a hybrid patient-facing and clinical administrative role. Your initial focus will be patient calls, scheduling, appointment coordination, and front-desk support. As you become familiar with the practice, your responsibilities may expand into broader Medical Assistant and provider-support functions.

The ideal candidate has experience supporting a U.S.-based medical practice, is confident communicating directly with patients and providers, and has hands-on experience using eClinicalWorks (eCW).

Key Responsibilities

1. Patient Calls, Scheduling & Front Desk Support

• Manage inbound and outbound patient calls, respond to basic inquiries, and follow up on appointment requests and prospective patient leads.

• Schedule, reschedule, and coordinate new patient visits, follow-ups, procedures, and surgical appointments in eClinicalWorks (eCW).

• Monitor patient communications across phone, email, and text, including appointment reminders, preparation instructions, scheduling changes, and other follow-up needs.

2. Medical Assistant & Provider Support

• Support Physicians and Nurse Practitioners with chart preparation, intake information, medical documentation, and other remote clinical administrative tasks.

• Assist with new prescription requests, medication refill requests, and related documentation according to established clinic protocols.

• Track laboratory, pathology, and diagnostic results and appropriately communicate or route information to providers and patients as directed.

3. Insurance Verification & Prior Authorization

• Verify patient insurance coverage and accurately document relevant benefits and coverage information in the patient record.

• Process and follow up on prior authorization requests for procedures, medications, visits, and other services as assigned.

• Coordinate with patients, providers, and insurance representatives to obtain required information and resolve authorization or coverage-related issues.

4. Workflow Documentation & Team Collaboration

• Document clinic-specific scheduling, communication, and administrative processes as you learn the practice's workflows.

• Help develop clear SOPs and step-by-step procedures that can support consistent operations and future team expansion.

• Maintain clear and timely communication with Physicians, Nurse Practitioners, schedulers, front-desk staff, and other members of the clinic team.

Required Qualifications

• At least 1 year of hands-on experience supporting a U.S.-based medical practice

• Experience performing both medical receptionist/front-desk and Medical Assistant-related administrative responsibilities

• Hands-on eClinicalWorks (eCW) experience is required

• Strong experience with patient scheduling and appointment coordination

• Familiarity with prior authorizations, insurance verification, prescriptions/refills, and laboratory or diagnostic-result workflows

• Excellent spoken and written English communication skills

• Strong attention to detail, organization, follow-through, and documentation skills

• Comfortable communicating directly with patients, providers, and clinic staff

• Ability to work independently while maintaining consistent communication with the onsite team

• Saturday availability may occasionally be required depending on patient volume and scheduling needs. Schedule changes will be communicated for at least a week if Saturday schedule is needed.

Tools & Systems

• eClinicalWorks (eCW) for patient records, scheduling, and clinical documentation

• net2phone for inbound and outbound patient calls

• Clinic email and text messaging platforms

• Secure VPN and other productivity and communication tools

Requirements: