US Night-Shift Customer Support Specialist|Petrol Allowance

SolutionInn; Lahore; Presencial; PKR 446.000 - 670.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Petrol allowance

Experience working with US-based?ntest

Descripción de la vacante

SolutionInn is seeking a Customer Support Associate in Lahore to handle inquiries, complaints, and issues related to orders, payments, subscriptions, and accounts while ensuring a positive customer experience.

The role requires excellent English communication, strong customer service and problem-solving abilities, and the ability to multitask and stay detail-oriented during US business hours on a night shift, six days a week. Fresh graduates are welcome.

Formación

• Excellent English communication skills.
• Strong customer service and interpersonal skills.
• Good problem-solving abilities.
• Ability to handle difficult customers professionally.
• Fresh graduates are encouraged to apply.

Responsabilidades

• Respond to customer inquiries through live chat and email.
• Handle customer complaints and provide appropriate solutions.
• Resolve issues related to orders, payments, subscriptions, and accounts.
• Follow up with customers until issues are resolved.
• Provide accurate information about SolutionInn products, services, and policies.
• Maintain a professional and customer-focused approach.
• Suggest improvements to enhance customer support processes.

Conocimientos

English communication

Customer service

Problem solving

Difficult customers handling

Attention to detail

Multitasking

Quick learner

Customer-focused

Educación

Bachelor of Business Administration (BBA)

Descripción del empleo

SolutionInn is seeking a Customer Support Associate in Lahore to handle inquiries, complaints, and issues related to orders, payments, subscriptions, and accounts while ensuring a positive customer experience.

The role requires excellent English communication, strong customer service and problem-solving abilities, and the ability to multitask and stay detail-oriented during US business hours on a night shift, six days a week. Fresh graduates are welcome.