International Customer Support & Success – Night Shift

ProTechs Solution; Karachi Division; On-site; PKR 1,016,000 - 1,216,000; Full time

Benefits offered by this job

Medical Insurance & OPD

Annual leaves

Referral Rewards

Annual Increment

Loan facility

Employee Appreciation Programs

Job summary

Protechs Solution in Karachi seeks an International Sales & Customer Success Specialist to support US-based clients via calls and chats. You will address inquiries, troubleshoot issues, and deliver an exceptional customer experience.

The role requires strong English, the ability to work night shifts (from 6:00 PM), and a proactive, customer-first mindset. Fresh graduates are welcome; base salary is competitive with commissions.

Qualifications

• Matric/O-Levels completed; Bachelor's preferred.
• Fresh graduates may apply; strong English is required.
• Experience in call center or customer service is a plus.

Responsibilities

• Handle high-volume calls/chats from US customers and resolve inquiries.
• Provide accurate information and troubleshoot customer issues.
• Deliver professional, empathetic customer service.
• Use CRM and other support software when handling customers.

Skills

English fluency

Customer service

Communication

Education

Matric / O-Levels

Bachelor’s degree (preferred)

Tools

CRM software

Job description

Protechs Solution in Karachi seeks an International Sales & Customer Success Specialist to support US-based clients via calls and chats. You will address inquiries, troubleshoot issues, and deliver an exceptional customer experience.

The role requires strong English, the ability to work night shifts (from 6:00 PM), and a proactive, customer-first mindset. Fresh graduates are welcome; base salary is competitive with commissions.