Night-Shift Customer Support Specialist (US English)

Zdigitizing LLC; Pakistan; On-site; PKR 558,000 - 837,000; Full time

Job summary

Zdigitizing LLC in Pakistan is seeking an experienced CSR Caller to handle inbound and outbound calls with US-based clients. The role requires excellent English communication, a professional demeanor, and the ability to manage multiple calls while maintaining records.

You will work a fixed night shift from 8:00 PM to 5:00 AM Pakistan time, with a monthly salary of PKR 50,000–75,000 plus performance incentives.

Qualifications

• 1–2 years of call support experience required.
• Excellent English communication and professional phone demeanor.
• Experience handling US-based or international clients preferred.

Responsibilities

• Handle inbound customer calls professionally and efficiently.
• Make outbound calls for customer follow-ups and service-related inquiries.
• Communicate with US-based clients regarding services, pricing, orders, and customer concerns.
• Resolve customer queries and complaints while maintaining high service standards.
• Maintain accurate customer records, call logs, and follow-up details.
• Coordinate with relevant departments to resolve customer issues.
• Follow company communication guidelines and customer service standards.

Skills

English communication

Inbound calls

Outbound calls

Customer service

Multitasking

Typing speed

Job description

Zdigitizing LLC in Pakistan is seeking an experienced CSR Caller to handle inbound and outbound calls with US-based clients. The role requires excellent English communication, a professional demeanor, and the ability to manage multiple calls while maintaining records.

You will work a fixed night shift from 8:00 PM to 5:00 AM Pakistan time, with a monthly salary of PKR 50,000–75,000 plus performance incentives.