Sales Support Specialist — US Hours, Night Shifts

IBEX Limited; Lahore; Vor Ort; PKR 350.000 - 550.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Permanent Employment

Provident Fund

Annual Leaves

Referral Bonus

Company Pick & Drop

Zusammenfassung

IBEX Limited in Lahore seeks a customer-focused professional to handle inbound and outbound calls, qualify leads, and deliver exceptional service to US-based clients.

You will assess eligibility, manage data in CRM/OMS systems, transfer qualified leads to Enrollment Specialists, and strive for high satisfaction.

The role targets US customers, requires clear English with a US accent, and offers night shifts with weekends off and opportunities for growth.

Qualifikationen

• Fluent English communication required; US accent preferred.
• Matric or O-Levels; bachelor’s degree or diploma is a plus.
• Proficient with MS Office/Google Workspace; CRM experience is a bonus.
• Fresh graduates and interns welcome for Lahore position.

Aufgaben

• Handle a high volume of inbound and outbound calls professionally.
• Ask structured qualifying questions to gather key financial information.
• Follow a standardized script to assess eligibility and determine minimum requirements.
• Transfer qualified leads to Enrollment Specialists or schedule appointments.
• Deliver exceptional customer service with empathy, patience, and professionalism.
• Utilize CRM/OMS/KBS and record data while engaging with customers on call.

Kenntnisse

English fluency

American accent

CRM experience

Data entry

Ausbildung

Matric/O Levels

Tools

MS Office

Google Workspace

Excel

Jobbeschreibung

IBEX Limited in Lahore seeks a customer-focused professional to handle inbound and outbound calls, qualify leads, and deliver exceptional service to US-based clients.

You will assess eligibility, manage data in CRM/OMS systems, transfer qualified leads to Enrollment Specialists, and strive for high satisfaction.

The role targets US customers, requires clear English with a US accent, and offers night shifts with weekends off and opportunities for growth.