Customer Support AssociateFULL TIME

SolutionInn; Lahore; On-site; PKR 446,000 - 670,000; Full time

Benefits offered by this job

Competitive salary

Petrol allowance

Experience working with US-based?ntest

Job summary

SolutionInn is seeking a Customer Support Associate in Lahore to handle inquiries, complaints, and issues related to orders, payments, subscriptions, and accounts while ensuring a positive customer experience.

The role requires excellent English communication, strong customer service and problem-solving abilities, and the ability to multitask and stay detail-oriented during US business hours on a night shift, six days a week. Fresh graduates are welcome.

Qualifications

• Excellent English communication skills.
• Strong customer service and interpersonal skills.
• Good problem-solving abilities.
• Ability to handle difficult customers professionally.
• Fresh graduates are encouraged to apply.

Responsibilities

• Respond to customer inquiries through live chat and email.
• Handle customer complaints and provide appropriate solutions.
• Resolve issues related to orders, payments, subscriptions, and accounts.
• Follow up with customers until issues are resolved.
• Provide accurate information about SolutionInn products, services, and policies.
• Maintain a professional and customer-focused approach.
• Suggest improvements to enhance customer support processes.

Skills

English communication

Customer service

Problem solving

Difficult customers handling

Attention to detail

Multitasking

Quick learner

Customer-focused

Education

Bachelor of Business Administration (BBA)

Job description

Job Description

We are looking for a Customer Support Associate to handle customer inquiries, complaints, and issues related to orders, payments, subscriptions, and accounts while ensuring a positive customer experience.

Job Responsibilities

• Respond to customer inquiries through live chat and email.
• Handle customer complaints and provide appropriate solutions.
• Resolve issues related to orders, payments, subscriptions, and accounts.
• Follow up with customers until their issues are fully resolved.
• Provide accurate information about SolutionInn products, services, and policies.
• Maintain a professional and customer-focused approach.
• Suggest improvements and innovative ideas to enhance customer support processes and overall customer experience.

Skills Required

• Excellent English communication skills.
• Strong customer service and interpersonal skills.
• Good problem-solving abilities.
• Ability to handle difficult customers professionally.
• Strong attention to detail.
• Ability to multitask.
• Quick learner with a positive attitude.
• Professional, patient, and customer-focused.

Required Qualifications

• BBA (Bachelor of Business Administration) preferred.
• Strong command of written and spoken English.
• Fresh graduates are encouraged to apply.

Job Experience

• 0-6 months of experience in customer support, customer service, call center, e-commerce, EdTech, SaaS, or a related field.
• Experience with international or US-based customers is an advantage.

Other Benefits

• Competitive salary
• Petrol allowance
• Experience working with US-based customers
• Career growth opportunities
• Performance-based growth opportunities

Job Working Hours

Night Shift - US Business Hours 6 days a week

Equal Employment Opportunities

We provide Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.