Night-Shift CSR for North America Support (Onsite Lahore)

athGADLANG; Lahore; On-site; PKR 600,000 - 900,000; Full time

Benefits offered by this job

Full-time employment

Five days a week

No sales targets

No overtime

North American client

Professional environment

Job summary

athGADLANG in Lahore, Pakistan is seeking a Customer Service Representative to support a North American client. The role is night shift, onsite, with immediate joiner availability and no sales targets or responsibilities.

The CSR will handle inbound calls, understand customer concerns, and provide timely solutions while maintaining a professional and friendly tone. Prior experience in customer service or call centers is advantageous.

Qualifications

• Excellent verbal communication and interpersonal skills.
• Strong listening, problem-solving, and customer-handling abilities.
• Customer-focused attitude with patience and professionalism.
• Ability to handle inbound B2C calls confidently.
• Good command of spoken English with North American customers.

Responsibilities

• Handle inbound customer calls and respond to inquiries professionally.
• Understand concerns and provide accurate, timely solutions.
• Resolve queries related to services and general support.
• Communicate clearly while maintaining a positive customer experience.
• Handle complaints patiently and ensure proper resolution.
• Maintain accurate records of interactions and follow up when required.
• Escalate complex issues to relevant teams as needed.
• Ensure customer satisfaction through effective communication and problem-solving.

Skills

Verbal communication

Active listening

Problem solving

Patience

English proficiency

Job description

athGADLANG in Lahore, Pakistan is seeking a Customer Service Representative to support a North American client. The role is night shift, onsite, with immediate joiner availability and no sales targets or responsibilities.

The CSR will handle inbound calls, understand customer concerns, and provide timely solutions while maintaining a professional and friendly tone. Prior experience in customer service or call centers is advantageous.