Night Shift Customer Support Specialist – US English

Transpotech Services; Lahore; On-site; PKR 804,000 - 1,339,000; Full time

Benefits offered by this job

Medical Insurance

Provident fund

Life insurance

Annual increments

Training and development opportunities

Job summary

Transpotech Services in Lahore is seeking a dedicated Customer Service professional to ensure excellent service delivery for clients. You will be the main contact for customers and handle inquiries in a fast-paced office setting.

The role requires a Bachelor's degree, excellent English with US/UK accent, CRM experience, and strong multitasking abilities. Office-based position with incentives and career growth opportunities.

Qualifications

• Bachelor's degree or equivalent (from abroad preferred)
• Excellent spoken English with neutral US or British accent mandatory
• Experience in customer support roles (US experience preferable)
• Familiarity with CRMs and good computer skills

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to inquiries across channels.
• Acknowledge and resolve customer complaints.
• Process orders, forms, applications, and requests.
• Keep records of customer interactions and feedback.
• Coordinate with team as necessary.
• Provide feedback on service process efficiency.
• Ensure customer satisfaction and professional support.

Skills

English proficiency

CRM experience

Multitasking

Typing speed

US/UK accent

Education

Bachelor's degree

Tools

CRMs

Job description

Transpotech Services in Lahore is seeking a dedicated Customer Service professional to ensure excellent service delivery for clients. You will be the main contact for customers and handle inquiries in a fast-paced office setting.

The role requires a Bachelor's degree, excellent English with US/UK accent, CRM experience, and strong multitasking abilities. Office-based position with incentives and career growth opportunities.