Customer Service Representative

athGADLANG; Lahore; In loco; PKR 600.000 - 900.000; Tempo pieno

Vantaggi offerti da questo lavoro

Full-time employment

Five days a week

No sales targets

No overtime

North American client

Professional environment

Descrizione del lavoro

athGADLANG in Lahore, Pakistan is seeking a Customer Service Representative to support a North American client. The role is night shift, onsite, with immediate joiner availability and no sales targets or responsibilities.

The CSR will handle inbound calls, understand customer concerns, and provide timely solutions while maintaining a professional and friendly tone. Prior experience in customer service or call centers is advantageous.

Competenze

• Excellent verbal communication and interpersonal skills.
• Strong listening, problem-solving, and customer-handling abilities.
• Customer-focused attitude with patience and professionalism.
• Ability to handle inbound B2C calls confidently.
• Good command of spoken English with North American customers.

Mansioni

• Handle inbound customer calls and respond to inquiries professionally.
• Understand concerns and provide accurate, timely solutions.
• Resolve queries related to services and general support.
• Communicate clearly while maintaining a positive customer experience.
• Handle complaints patiently and ensure proper resolution.
• Maintain accurate records of interactions and follow up when required.
• Escalate complex issues to relevant teams as needed.
• Ensure customer satisfaction through effective communication and problem-solving.

Conoscenze

Verbal communication

Active listening

Problem solving

Patience

English proficiency

Descrizione del lavoro

Location: Lahore, Pakistan
Shift: Night Shift (North American Client)
Job Type: Full-Time | Onsite
Availability: Immediate Joiners Preferred

Are you passionate about helping customers and resolving their concerns? We are looking for a Customer Service Representative (CSR) to join our team and support a North American client.

Key Responsibilities

• Handle inbound customer calls and respond to customer inquiries professionally.
• Understand customers' concerns and provide accurate, timely solutions.
• Resolve customer queries related to services, requests, and general support.
• Communicate clearly and professionally while maintaining a positive customer experience.
• Handle customer complaints patiently and ensure appropriate resolution.
• Maintain accurate records of customer interactions and follow up when required.
• Escalate complex issues to the relevant team whenever necessary.
• Ensure customer satisfaction through effective communication and problem-solving.

Requirements

• Excellent verbal communication and interpersonal skills.
• Strong listening, problem-solving, and customer-handling abilities.
• A customer-focused attitude with patience and a professional approach.
• Ability to handle inbound B2C customer calls confidently.
• Good command of spoken English and the ability to communicate effectively with North American customers.
• Willingness to work onsite in Lahore during the night shift.
• Immediate availability to join is highly preferred.
• Previous experience in customer service, call centers, or customer support will be an advantage.

What We Offer

• Full-time employment opportunity
• Five working days per week
• No sales targets
• No sales responsibilities
• No overtime requirement
• Opportunity to work with a North American client
• A professional and supportive work environment