Trainee Customer Success - Night Shift in Rawalpindi

Pintern; Saddar; On-site; PKR 670,000 - 1,339,000; Full time

Benefits offered by this job

Night shift

Growth opportunities

Job summary

The Value Engineering Pakistan is hiring a Trainee Customer Success Associate for its Rawalpindi office. The role is full‑time with a night shift (6 PM–3 AM) and offers a competitive PKR 60,000–120,000 monthly salary.

The position emphasizes onboarding new clients, resolving issues, and building long‑term customer relationships. Fresh graduates or professionals with up to three years of experience in related fields are welcome.

Qualifications

• Fresh graduates or professionals with up to three years of experience in customer success, support, client relations, or account management.
• Bachelor's degree in Business Administration, Management, Communications, or a related field.
• Strong English communication skills (B2 level or higher) and a problem‑solving mindset.

Responsibilities

• Act as the main point of contact for customers, handling inquiries and support requests.
• Guide new clients through onboarding and initial service setup.
• Identify, address, and resolve customer issues promptly, coordinating with internal teams when needed.
• Own each case until it is fully resolved and document interactions in the CRM system.
• Maintain regular follow‑ups and nurture long‑term relationships to improve satisfaction and retention.
• Communicate professionally in both written and verbal formats.

Skills

Customer focus

CRM experience

Communication skills

Problem solving

Education

Bachelor's degree in Business Administration or related field

Job description

The Value Engineering Pakistan is hiring a Trainee Customer Success Associate for its Rawalpindi office. The role is full‑time with a night shift (6 PM–3 AM) and offers a competitive PKR 60,000–120,000 monthly salary.

The position emphasizes onboarding new clients, resolving issues, and building long‑term customer relationships. Fresh graduates or professionals with up to three years of experience in related fields are welcome.