Female Customer Success Specialist

Navigatorhr; Saddar; On-site; PKR 670,000 - 1,004,000; Full time

Benefits offered by this job

Transportation: Pick and Drop.

10 PTO days annually

Onsite Office environment

Job summary

Navigatorhr is hiring a Female Customer Success Specialist to join our onsite team in Rawalpindi. This role focuses on client communication, relationship management, and service excellence for international clients.

You will support onboarding, coordinate with cross-functional teams, track satisfaction metrics, and maintain CRM records. The ideal candidate has a bachelor's degree, up to 1 year of experience in a relevant role, strong English communication, CRM familiarity, and a positive,

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or a related field
• Up to 1 year of experience in a client-facing, customer support, or service role (fresh graduates encouraged to apply)
• Excellent verbal and written English communication skills
• Basic familiarity with CRM systems (Salesforce, HubSpot, or similar) is a plus
• Strong interpersonal skills with a positive attitude and eagerness to learn
• Ability to work night shifts: US Time Zone: 6:00 PM - 3:00 AM; AUS Time Zone: 3:00 AM - 12:00 PM

Responsibilities

• Support the Customer Success team in day-to-day communication with clients
• Understand client requirements and assist in delivering timely solutions
• Coordinate with Engineering, Support, and Operations teams to resolve client concerns
• Assist in tracking and reporting client satisfaction, engagement, and retention metrics
• Participate in client onboarding and training sessions
• Maintain accurate client records in CRM systems
• Document client feedback and support continuous service improvement
• Learn and apply best practices for customer relationship management

Skills

Client communication

Relationship management

Service excellence

International clients

Education

Bachelor's degree

Tools

CRM systems

Job description

About the job Female Customer Success Specialist

Hiring: Customer Success Associate - Onsite | Rawalpindi

We are actively hiring Customer Success Associatesto join our growing Customer Success team. This role is ideal for candidates who are passionate about client communication, relationship management, and service excellence, and are eager to work with international clients in a professional, growth-oriented environment.

Key Responsibilities

• Support the Customer Success team in day-to-day communication with clients


• Understand client requirements and assist in delivering timely solutions


• Coordinate with Engineering, Support, and Operations teams to resolve client concerns


• Assist in tracking and reporting client satisfaction, engagement, and retention metrics


• Participate in client onboarding and training sessions


• Maintain accurate client records in CRM systems


• Document client feedback and support continuous service improvement


• Learn and apply best practices for customer relationship management

Job Requirements

• Bachelors degree in Business, Marketing, Communications, or a related field


• Up to 1 year of experience in a client-facing, customer support, or service role (fresh graduates encouraged to apply)


• Excellent verbal and written English communication skills


• Basic familiarity with CRM systems (Salesforce, HubSpot, or similar) is a plus


• Strong interpersonal skills with a positive attitude and eagerness to learn


• Ability to work night shifts:
  
  
  
  • US Time Zone: 6:00 PM - 3:00 AM
  
  
  • AUS Time Zone: 3:00 AM - 12:00 PM
  
  
  
  


• Transportation Services Provided: Pick and Drop.


• 10 Paid Time Off (PTO) days annually


• Structured career growth plan


• Supportive and collaborative work environment


• Exposure to international clients and global best practices

Why Join Us?

• Work onsite in a professional office environment


• Gain hands-on experience in Customer Success & Client Management


• Clear growth path within the organization


• Be part of a company that values learning, collaboration, and performance