Trainee Customer Success

The Value Engineering; Saddar; On-site; PKR 670,000 - 1,339,000; Full time

Job summary

The Value Engineering Pakistan is seeking a Trainee Customer Success Associate in Rawalpindi to support onboarding, resolve customer concerns, and ensure a positive customer experience. This is a full-time onsite role with a night shift (6:00 PM – 3:00 AM).

Fresh graduates and candidates with 1–3 years of experience are encouraged to apply; strong English communication and problem-solving skills are essential for building long-term customer relationships.

Qualifications

• Bachelor's degree in Business Administration, Management, Communications, or a related field.
• Strong English communication skills, both written and verbal (B2 level or above).
• Excellent problem-solving and critical-thinking abilities.
• Ability to remain calm and professional in challenging situations.
• Good judgment, common sense, and a proactive approach to resolving issues.
• Strong interpersonal skills and a customer-oriented mindset.
• Reliability, punctuality, and a willingness to commit to a long-term opportunity.
• Familiarity with CRM systems and MS Office is an advantage.

Responsibilities

• Serve as the primary point of contact for customers.
• Assist new customers with onboarding and getting started with our services.
• Understand customer concerns and provide timely, effective solutions.
• Manage customer issues and escalations while coordinating with relevant internal teams.
• Take ownership of customer concerns until they are resolved.
• Maintain regular customer follow-ups and accurate records in the CRM system.
• Build and maintain strong, long-term customer relationships.
• Support customer satisfaction and retention initiatives.

Skills

English communication

Problem solving

Interpersonal skills

Reliability

Customer-oriented

Calm under pressure

MS Office

Education

Bachelor's degree in Business Administration or related field

Tools

CRM systems

MS Office

Job description

The Value Engineering Pakistan | Full time

Trainee Customer Success

Rawalpindi, Pakistan | Posted on 10/16/2026

The Value Engineering prides itself in being the Fastest Growing Construction Consultancy Services Company in Pakistan. Our Talented People, Latest Technology and Quality Assurance protocols have helped us to earn the reputation of being a fine, reliable and result oriented company upholding the interests of our valued partners.

Job Description

Trainee Customer Success Associate (CSA)

Company: The Value Engineering

Job Location: Civic Centre, Bahria Town Phase 4, Rawalpindi

Job Type: Full-time, Onsite

Shift: Night Shift (6:00 PM – 3:00 AM)

Salary: PKR 60,000–120,000 per month

Experience: Fresh graduates and candidates with 1–3 years of relevant experience are encouraged to apply.

The Value Engineering is looking for motivated, reliable, and customer-focused individuals to join our team as Trainee Customer Success Associates. This role is ideal for individuals with strong English communication skills, a problem-solving mindset, and an interest in building long-term customer relationships.

The successful candidate will serve as a primary point of contact for customers, assist with onboarding, resolve customer concerns, and ensure a positive customer experience.

Key Responsibilities

• Serve as the primary point of contact for customers.


• Assist new customers with onboarding and getting started with our services.


• Understand customer concerns and provide timely, effective solutions.


• Manage customer issues and escalations while coordinating with relevant internal teams.


• Take ownership of customer concerns until they are resolved.


• Maintain regular customer follow-ups and accurate records in the CRM system.


• Build and maintain strong, long-term customer relationships.


• Support customer satisfaction and retention initiatives.


• Communicate professionally with customers through written and verbal channels.

Experience

Fresh graduates with strong communication and problem-solving skills are encouraged to apply.

Candidates with 1–3 years of experience in Customer Success, Customer Support, Client Relations, or Account Management are preferred.

Please Note: Candidates with a sales-focused or engineering background will not be considered for this position.

Job Type: Full-time, onsite

Working Hours: 6:00 PM – 3:00 AM

Work Location: Civic Centre, Bahria Town Phase 4, Rawalpindi

Salary Range: PKR 60,000–120,000 per month

Travel Facility: Available for female employees

Female candidates are strongly encouraged to apply.

Requirements

Requirements and Qualifications

• Bachelor's degree in Business Administration, Management, Communications, or a related field.


• Strong English communication skills, both written and verbal (B2 level or above).


• Excellent problem-solving and critical-thinking abilities.


• Ability to remain calm and professional in challenging situations.


• Good judgment, common sense, and a proactive approach to resolving issues.


• Strong interpersonal skills and a customer-oriented mindset.


• Reliability, punctuality, and a willingness to commit to a long-term opportunity.


• Familiarity with CRM systems and MS Office is an advantage.