Trainee Customer Success Associate | Onsite Night Shift

Value Engineering Pakistan; Rawalpindi City Tehsil; On-site; PKR 670,000 - 1,339,000; Full time

Benefits offered by this job

Travel facility for female employees

Job summary

The Value Engineering is hiring a Trainee Customer Success Associate to support onboarding, resolve customer concerns, and foster long-term relationships from our Rawalpindi office. Fresh graduates or candidates with 1–3 years in Customer Success, Customer Support, or Account Management are welcome.

Strong English communication and problem-solving are essential, with CRM and MS Office familiarity a plus. The role is onsite, night shift (6:00 PM – 3:00 AM), with a salary range of PKR

Qualifications

• Bachelor's degree in Business Administration, Management, Communications, or related field.
• Strong English communication skills, both written and verbal (B2 level or above).
• Excellent problem-solving and critical-thinking abilities.
• Ability to remain calm and professional in challenging situations.
• Familiarity with CRM systems and MS Office is an advantage.

Responsibilities

• Serve as primary point of contact for customers.
• Assist new customers with onboarding and getting started.
• Understand customer concerns and provide timely solutions.
• Manage customer issues and escalations with internal teams.
• Maintain regular follow-ups and accurate CRM records.
• Build and maintain long-term customer relationships.
• Support customer satisfaction and retention initiatives.
• Communicate professionally with customers in writing and speaking.

Skills

English Communication

Problem Solving

Customer Focus

Education

Bachelor's degree

Tools

CRM systems

MS Office

Job description

The Value Engineering is hiring a Trainee Customer Success Associate to support onboarding, resolve customer concerns, and foster long-term relationships from our Rawalpindi office. Fresh graduates or candidates with 1–3 years in Customer Success, Customer Support, or Account Management are welcome.

Strong English communication and problem-solving are essential, with CRM and MS Office familiarity a plus. The role is onsite, night shift (6:00 PM – 3:00 AM), with a salary range of PKR