Customer Success Specialist

Quality Resource Pvt Ltd; Lahore; On-site; PKR 1,116,000 - 2,232,000; Full time

Benefits offered by this job

Annual Bonus

Medical Insurance

Free Parking

EOBI

Gratuity

Monthly Dinners

Annual Trips

Job summary

Quality Resource Private Limited, a multinational digital marketing company, is seeking a Customer Success Specialist for the Lahore office. This night shift role focuses on outbound calling, customer retention, activation, and upsell to prospective clients. Candidates should be social, analytical, fast learners, and capable of clear communication.

Salary slab ranges from Rs 100,000 to Rs 200,000 base. Work hours are 6:00 PM to 3:00 AM, Monday to Friday.

Qualifications

• 3-4 years proven experience in customer success and sales (Cold Calling).
• Excellent English communications skills and strong organizational ability.
• Self-driven, proactive, able to multitask and learn new software.
• Knowledge of customer success processes and experience in document creation.

Responsibilities

• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value through upsell and Cold Calling.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Improve onboarding processes.
• Evaluate and improve tutorials and other communication infrastructure.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Aid in product design and product development.

Job description

Quality Resource Private Limited a Multinational Digital Marketing Company

enables organizations of all sizes to manage their Digital Marketing needs through SEO, Landing pages, Reviews and Reputation Management, PPC, Website Optimization, Social Media, Web and Mobile Apps development.

We’re currently looking for Customer Success Specialist (Night Shift) in our Lahore office. This is a pure prospecting role, Managing Outbound calling, Customer Retention, Customer Activation and Upselling to the prospective clients. Successful candidates must be Social, Analytical, possess an aptitude for learning and using new software and be able to communicate clearly and effectively.

Salary Slab: Rs. 100,000 to Rs 200,000 base

Work Hours: 6:00 PM to 3:00 AM. (Monday - Friday)

Responsibilities:

• Develop and manage client portfolios.


• Sustain business growth and profitability by maximizing value through upsell and Cold Calling.


• Analyze customer data to improve customer experience.


• Hold product demonstrations for customers.


• Improve onboarding processes.


• Evaluate and improve tutorials and other communication infrastructure.


• Mediate between clients and the organization.


• Handle and resolve customer requests and complaints.


• Minimize customer churn.


• Aid in product design and product development.

Qualifications and Skills:

• 3-4 years proven experience in customer success and sales (Cold Calling)


• Excellent English Communications Skills.


• Highly organized and able to multitask. Self-driven and proactive nature.


• Excellent communication and interpersonal skills. Demonstrate leadership qualities.


• High computer literacy and ability to learn new software.


• Knowledge of customer success processes. Experience in document creation.


• Patient and active listener. Passion for sales Experience


• Utilizing CRM systems, and Microsoft office.


• 2+years of successful revenue-based sales experience.


• Working understanding of data protection technologies.

Why work with us?

• Quality Resource Pvt. Ltd. means collaborating with dedicated professionals with a passion for Sales and technology.


• When we see something that could be improved, we get to work inventing the solution.


• Our people demonstrate our winning culture through positive and meaningful relationships.


• We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.


• Our team members’ health and wellness is our priority as well as rewarding them for their hard work.


• EOBI


• Gratuity


• Medical Insurance.


• Free Parking.


• Annual Bonus


• Monthly Dinners


• Annual Trips