Customer Success Manager

Haqeqat Consultancy; Islamabad; On-site; PKR 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Accomodation

Incentive Bonus

Leaves

Job summary

Haqeqat Consultancy in Islamabad is seeking a Customer Success Manager to build trusted client relationships and help customers achieve value from our services. You will coordinate onboarding, ongoing support, and cross-team communication to ensure client satisfaction and renewals.

You will monitor account health, collect feedback, prepare status updates for management, and maintain accurate client records. Strong English communication is essential; Urdu is a plus for local interactions.

Qualifications

• Strong client relationship management and customer service skills.
• Coordinate onboarding, follow-ups, issue resolution, and ongoing account support.
• Clear written and verbal communication in English; Urdu communication skills are beneficial for local client interactions.
• Excellent organization, prioritization, and time management across multiple client accounts.
• Sound problem-solving skills and the ability to assess client concerns, coordinate solutions, and follow through.
• Comfort using email, spreadsheets, presentation tools, and customer relationship management or account-tracking systems.
• Ability to document client interactions accurately and prepare concise status updates and reports.
• Collaborative approach when working with delivery and internal support teams; networking or consultancy service experience is an advantage.

Responsibilities

• Manage client onboarding and guide customers through service setup, expectations, and key processes.
• Maintain regular communication with clients, understand their objectives, and identify opportunities to improve their experience.
• Monitor client satisfaction, service issues, and account health; coordinate timely resolutions with relevant internal teams.
• Track customer feedback and recurring concerns, and share practical recommendations to improve service delivery.
• Maintain accurate client records, meeting notes, follow-ups, and account updates.
• Support renewals and account retention through proactive engagement and clear communication of service value.
• Prepare customer updates and report on relationship progress, risks, and outcomes to management.

Skills

Client relationship management

Communication skills

Time management

Organization

Problem solving

CRM software

Spreadsheet tools

Presentation tools

Tools

CRM software

Spreadsheet tools

Presentation tools

Job description

Job Description

Haqeqat Consultancy is an Islamabad-based consultancy serving clients in Pakistan. We are seeking a Customer Success Manager to build trusted client relationships and help customers achieve value from the company’s services. This role is suited to a customer-focused professional who can coordinate across teams, communicate clearly, and manage ongoing client needs.

Responsibilities

• Manage client onboarding and guide customers through service setup, expectations, and key processes.
• Maintain regular communication with clients, understand their objectives, and identify opportunities to improve their experience.
• Monitor client satisfaction, service issues, and account health; coordinate timely resolutions with relevant internal teams.
• Track customer feedback and recurring concerns, and share practical recommendations to improve service delivery.
• Maintain accurate client records, meeting notes, follow-ups, and account updates.
• Support renewals and account retention through proactive engagement and clear communication of service value.
• Prepare customer updates and report on relationship progress, risks, and outcomes to management.

Job Specification

• Strong client relationship management and customer service skills, with a professional, empathetic communication style.
• Ability to coordinate onboarding, follow-ups, issue resolution, and ongoing account support.
• Clear written and verbal communication in English; Urdu communication skills are beneficial for local client interactions.
• Excellent organization, prioritization, and time management across multiple client accounts.
• Sound problem-solving skills and the ability to assess client concerns, coordinate solutions, and follow through.
• Comfort using email, spreadsheets, presentation tools, and customer relationship management or account-tracking systems.
• Ability to document client interactions accurately and prepare concise status updates and reports.
• Collaborative approach when working with delivery and internal support teams; networking or consultancy service experience is an advantage.

Job Rewards and Benefits

• Accomodation
• Incentive Bonus
• Leaves