Tourism Consultant

VisaWala.pk; Lahore; On-site; PKR 900,000 - 1,300,000; Full time

Job summary

VisaWala.pk is seeking an experienced Umrah Sales & Operations Manager to independently handle client inquiries, prepare quotations, design customized Umrah packages, and manage the booking process from inquiry to confirmation.

The role requires strong communication, negotiation, and sales/lead conversion abilities, with experience coordinating with travel suppliers and proficiency in WhatsApp Business and basic CRM systems. Fluency in Urdu and English is preferred.

Qualifications

• Previous experience in Umrah package sales, quotation preparation, or travel operations.
• Strong knowledge of Makkah and Madinah hotels, transportation, and Umrah travel arrangements.
• Ability to create customized Umrah packages independently.
• Excellent communication, negotiation, and customer-handling skills.
• Strong sales and lead conversion abilities.
• Experience coordinating with travel suppliers and service providers.
• Proficiency in WhatsApp Business and basic CRM systems.
• Strong organizational skills and attention to detail.
• Ability to manage multiple inquiries and quotations efficiently.
• Fluency in Urdu and good command of English.

Responsibilities

• Handle incoming Umrah inquiries through WhatsApp, phone calls, and other channels.
• Understand travel requirements and budgets; recommend suitable packages.
• Prepare accurate, detailed quotations and design customized packages.
• Coordinate with hotels, airlines, transport, and Umrah service providers.
• Check availability, negotiate supplier rates, and manage bookings.
• Maintain organized records of inquiries, quotations, bookings, and follow-ups.

Skills

Umrah package sales

Quotation preparation

Travel operations

WhatsApp Business

CRM systems

negotiations with suppliers

Customer handling

Tools

WhatsApp Business

CRM systems

Job description

We're Hiring: Umrah Sales & Operations Manager

Company: VisaWala.pk

Job Type: Full-Time

Industry: Travel & Tourism

About Us

VisaWala.pk is a travel and visa services company dedicated to helping customers enjoy smooth, reliable, and hassle-free travel experiences.

We are looking for an experienced and motivated Umrah Sales & Operations Manager who can independently handle client inquiries, prepare competitive quotations, design customized Umrah packages, and manage the booking process from initial consultation to confirmation.

Key Responsibilities

Client Communication & Sales

• Handle incoming Umrah inquiries through WhatsApp, phone calls, and other communication channels.
• Understand customers' travel requirements, preferences, and budgets.
• Recommend suitable Umrah packages and provide professional guidance.
• Follow up with potential customers and convert inquiries into confirmed bookings.
• Build strong customer relationships and ensure excellent customer service.

Quotation Building & Customized Packages

• Prepare accurate, detailed, and competitive Umrah quotations.
• Design customized Umrah packages based on individual, family, and group requirements.
• Arrange suitable flights, hotels in Makkah and Madinah, transportation, and other travel services.
• Offer different package options based on customers' budgets and preferences.
• Ensure quotations are prepared promptly with accurate pricing and clear package inclusions.

Supplier Coordination & Operations

• Coordinate with hotels, airlines, transport companies, and Umrah service providers.
• Obtain competitive rates and negotiate with suppliers.
• Check availability and manage booking arrangements.
• Oversee the booking process and ensure all arrangements are properly coordinated.
• Maintain organized records of customer inquiries, quotations, bookings, and follow-ups.

Requirements

• Previous experience in Umrah package sales, quotation preparation, or travel operations.
• Strong knowledge of Makkah and Madinah hotels, transportation, and Umrah travel arrangements.
• Proven ability to create customized Umrah packages independently.
• Excellent communication, negotiation, and customer-handling skills.
• Strong sales and lead conversion abilities.
• Experience coordinating with travel suppliers and service providers.
• Proficiency in WhatsApp Business, and basic CRM systems.
• Strong organizational skills and attention to detail.
• Ability to manage multiple customer inquiries and quotations efficiently.
• Fluency in Urdu and good command of English.

Ideal Candidate

We are particularly interested in someone who has hands-on experience managing Umrah clients from initial inquiry to confirmed booking.

The ideal candidate should be confident in preparing quotations, customizing packages, negotiating supplier rates, and converting leads into bookings without constant supervision.

Why Join VisaWala.pk?

• Opportunity to take ownership of Umrah sales and operations.
• Work in a growing travel and visa services business.
• Collaborative and professional working environment.
• Opportunity for long-term career growth.

Join VisaWala.pk and help us deliver exceptional Umrah travel experiences to our customers.