Umrah Sales Staff

Alwafa International Travel & Tours Pvt ltd; Karachi Division; On-site; PKR 600,000 - 900,000; Full time

Job summary

Alwafa International Travel & Tours Pvt Ltd, based in Karachi, seeks an Umrah Sales Staff to engage with prospective customers, explain packages, and convert inquiries into confirmed bookings. You will respond to inquiries, present quotations, and coordinate with internal teams to ensure smooth travel arrangements.

The role requires strong communication, customer focus, attention to detail, and reliable service throughout the booking process.

Qualifications

• Strong English and Urdu communication (verbal and written).
• Customer-focused approach with ability to understand travel needs.
• Sales skills with lead follow-up discipline and booking targets.
• Knowledge of quotations, booking records, and customer documentation.
• Attention to detail with passenger information, dates, payments, and inclusions.

Responsibilities

• Respond to customer inquiries about Umrah packages, travel dates, accommodation, transportation, documentation, and related services.
• Present package details clearly, prepare quotations, follow up with prospects, and maintain sales records.
• Coordinate with internal operations teams and service providers to support bookings and travel arrangements.
• Assist customers with required information and documentation while providing timely updates throughout the process.
• Build positive customer relationships and address concerns professionally.

Skills

English & Urdu communication

Customer focus

Lead follow-up

Sales negotiation

Attention to detail

Verbal & written communication

Job description

Alwafa International Travel & Tours Pvt Ltd is a Karachi-based travel and tourism company serving customers seeking organized Umrah travel services. The Umrah Sales Staff member will engage with prospective customers, understand their travel requirements, explain available Umrah packages, and help convert inquiries into confirmed bookings. This role requires strong communication, customer focus, attention to detail, and responsible service.

Job Description

• Respond to customer inquiries about Umrah packages, travel dates, accommodation, transportation, documentation, and related services.
• Present package details clearly, prepare quotations, follow up with prospects, and maintain accurate sales records.
• Coordinate with internal operations teams and service providers to support smooth booking and travel arrangements.
• Assist customers with required information and documentation while providing timely updates throughout the process.
• Build positive customer relationships and address concerns professionally.

Job Specification

• Strong verbal and written communication skills in English and Urdu; knowledge of additional local languages is beneficial.
• Customer-focused approach with the ability to understand travel needs and recommend suitable Umrah packages.
• Sales ability, lead follow-up discipline, negotiation confidence, and commitment to achieving booking targets.
• Working knowledge of quotations, booking records, customer documentation, and basic office software.
• Strong attention to detail when handling passenger information, travel dates, payments, and service inclusions.
• Professional telephone and in-person communication, complaint handling, teamwork, and timely coordination.
• Knowledge of Umrah visa, airline, accommodation, and ground-transport arrangements is preferred.