Hajj & Umrah Sales Executive

Al Shakoor Services Pvt Ltd; Karachi Division; On-site; PKR 600,000 - 900,000; Full time

Job summary

Al Shakoor Services Pvt Ltd in Karachi is seeking a motivated Hajj & Umrah Sales Executive to promote and sell packages, respond to inquiries via phone, WhatsApp, social media, and walk-ins, and achieve sales targets while delivering excellent customer service.

The ideal candidate will have strong communication and negotiation skills, fluency in Urdu and English, knowledge of travel and visa processes, and the ability to perform under pressure in a fast-paced environment.

Qualifications

• Experience in Hajj & Umrah, travel & tourism, ticketing, or sales is an advantage.
• Strong communication and interpersonal skills.
• Ability to meet sales targets and handle customer inquiries.

Responsibilities

• Promote and sell Hajj and Umrah packages to individuals and groups.
• Respond to inquiries via phone, WhatsApp, social media, and walk-ins.
• Explain package details (flights, accommodation, transportation, visas).
• Understand customer requirements and recommend suitable packages.
• Follow up and convert inquiries into bookings.
• Maintain records of leads, bookings, payments, and customer info.
• Coordinate with operations and visa teams to ensure smooth processing.

Skills

Sales

Communication

Customer service

Negotiation

Arabic knowledge

Tools

WhatsApp Business

Job description

Job Description

Job Summary We are looking for a motivated and customer-focused Hajj & Umrah Sales Executive to join our team. The candidate will be responsible for promoting and selling Hajj and Umrah packages, handling customer inquiries, assisting clients in selecting suitable packages, and achieving sales targets while providing excellent customer service.

Key Responsibilities

• Promote and sell Hajj and Umrah packages to individual and group customers.
• Respond to customer inquiries through phone calls, WhatsApp, social media, and walk-in visits.
• Explain package details, including flights, accommodation, transportation, visa requirements, and other services.
• Understand customers' requirements and recommend suitable Hajj and Umrah packages.
• Follow up with potential customers and convert inquiries into confirmed bookings.
• Maintain strong relationships with existing and prospective customers.
• Coordinate with the operations and visa teams to ensure smooth processing of bookings.
• Maintain accurate records of leads, bookings, payments, and customer information.
• Achieve assigned monthly sales targets.
• Stay updated on package prices, airline schedules, hotel options, and Hajj & Umrah-related requirements.
• Handle customer concerns.

Job Specification

• Previous experience in Hajj & Umrah, travel & tourism, ticketing, or sales will be an advantage.
• Strong communication and interpersonal skills.
• Good convincing and negotiation abilities.
• Customer-service oriented and professional attitude.
• Ability to meet sales targets and work under pressure.
• Basic computer skills, including MS Office and WhatsApp Business.
• Fluency in Urdu and English; knowledge of Arabic will be an advantage.
• Candidates with an existing customer network or experience in travel sales will be preferred.
• Sales & Business Development, Customer Relationship Management, Communication & Negotiation, Lead Generation & Follow-up, Hajj & Umrah Package Knowledge, Target Achievement, Problem Solving, and Teamwork.