Tour Sales & Customer Support

Traveloguers; Rawalpindi Cantonment; On-site; PKR 502,200 - 837,000; Full time

Benefits offered by this job

Incentive Bonus

Job summary

Traveloguers in Rawalpindi is seeking a customer-focused travel consultant to convert tour inquiries into confirmed bookings. You will respond to inquiries via phone, WhatsApp, and social media, explain itineraries, pricing, and travel policies, and guide customers through the booking process.

On-site role in Rawalpindi with occasional travel, morning shift. The role emphasizes building trust, delivering excellent service, and achieving monthly sales and customer satisfaction targets.

Qualifications

• Respond to customer inquiries via phone, WhatsApp, and social media.
• Explain tour packages, itineraries, pricing, and travel policies.
• Recommend suitable travel packages based on customer requirements.
• Convert inquiries into bookings and provide professional sales support.
• Follow up with prospective customers to maximize conversions.
• Maintain accurate customer records and booking information.
• Handle customer concerns professionally before, during, and after tours.
• Achieve monthly sales and customer satisfaction targets.

Responsibilities

• Respond to customer inquiries via phone, WhatsApp, and social media.
• Explain tour packages, itineraries, pricing, and travel policies.
• Convert inquiries into bookings and provide professional sales support.
• Follow up with prospective customers to maximize conversions.
• Maintain accurate customer records and booking information.

Skills

Respond to inquiries

Explain packages

Recommend packages

Convert inquiries

Follow up

Record keeping

Handle concerns

Sales targets

Job description

Job Description

The primary objective of this role is to convert tour inquiries into confirmed bookings. You will respond to inquiries from tourists interested in tour packages, provide clear and accurate information about itineraries, accommodations, transportation, pricing, and travel arrangements, address customer questions, and guide them through the booking process. Success is measured by building trust, delivering excellent customer service, and maximizing tour sales. The role requires on-site work in Rawalpindi and may involve travel. Shift: Morning.

Job Specification

• Respond to customer inquiries via phone, WhatsApp, and social media
• Explain tour packages, itineraries, pricing, and travel policies
• Recommend suitable travel packages based on customer requirements
• Convert inquiries into bookings and provide professional sales support
• Follow up with prospective customers to maximize conversions
• Maintain accurate customer records and booking information
• Handle customer concerns professionally before, during, and after tours
• Achieve monthly sales and customer satisfaction targets

Job Rewards and Benefits

Incentive Bonus