Sales & Support Executive

TSL Pvt Ltd; Lahore; On-site; PKR 558,000 - 893,000; Full time

Benefits offered by this job

Health Insurance

Incentive Bonus

Leaves

Medical

Provident Fund

Job summary

TSL Pvt Ltd in Lahore is seeking a Sales & Support Executive to promote GAL ticketing software and provide on-site support to customers in Pakistan.

You will identify and qualify leads, present workflows, conduct product demonstrations, respond to questions, and coordinate with the technical team to resolve complex issues while keeping clean records of sales and support activities.

Qualifications

• Good verbal and written English and Urdu.
• Experience in sales or support roles in software is a plus.
• Ability to manage customer relationships and pipeline.

Responsibilities

• Identify and qualify potential customers through messages, referrals, and structured follow-up.
• Present GAL ticketing software, explain workflows, and conduct product demonstrations.
• Respond to customer questions, troubleshoot routine issues, and coordinate complex cases with the technical team.
• Maintain accurate records of leads, opportunities, customer interactions, and support requests.
• Follow up on proposals, onboarding activities, renewals, and customer feedback.
• Understand customer operational needs and explain software features in practical, business-focused language.

Skills

English & Urdu communication

Consultative selling

Lead qualification

Product presentation

Objection handling

CRM systems

Ticketing platforms

Spreadsheets

Documentation & reporting

Negotiation

Relationship building

Time management

Tools

CRM systems

Ticketing platforms

Spreadsheets (Excel)

Email

Job description

Job Description:

TSL Pvt Ltd is seeking a Sales & Support Executive to promote and support its GAL ticketing software solution. The role is based on-site in Lahore and serves customers in Pakistan.

Responsibilities

• Identify and qualify potential customers through messages, referrals, and structured follow-up.
• Present GAL ticketing software, explain workflows, and conduct product demonstrations.
• Respond to customer questions, troubleshoot routine issues, and coordinate complex cases with the technical team.
• Maintain accurate records of leads, opportunities, customer interactions, and support requests.
• Follow up on proposals, onboarding activities, renewals, and customer feedback.
• Understand customer operational needs and explain software features in practical, business-focused language.

Employment Details

Full-time, experienced non-managerial role with a morning shift. Location: Lahore, Pakistan. Work mode: on-site. Salary: 50,000-80,000 PKR.

Job Specification

• Strong verbal and written communication skills in English and Urdu.
• Consultative selling, lead qualification, product presentation, and objection handling.
• Ability to understand customer workflows and explain software features clearly.
• Customer support skills, including issue diagnosis, escalation, follow-up, and service recovery.
• Comfort with CRM systems, ticketing platforms, spreadsheets, email, and standard office productivity tools.
• Accurate documentation of sales pipelines, support cases, demonstrations, and customer feedback.
• Professional negotiation, active listening, time management, and relationship-building abilities.
• Self-motivated, target-oriented, adaptable, and able to coordinate with technical and operations teams.

Job Rewards and Benefits

• Communication
• Health Insurance
• Incentive Bonus
• Leaves
• Medical
• Provident Fund