Sales And Customer Support Executive

Software Base Solutions; Islamabad; On-site; PKR 450,000 - 700,000; Full time

Benefits offered by this job

Incentive Bonus

Leaves

Job summary

Software Base Solutions is hiring a Sales Executive for the Rawalpindi office to promote and sell POS software products in the local market. You will maintain client relationships, make cold calls, and manage leads to meet monthly and quarterly targets.

The role requires strong communication, CRM proficiency, and willingness to travel to visit clients and expand the prospect base.

Qualifications

• Experience in lead generation and prospecting in IT sales.
• Familiarity with CRM and ticketing systems is preferred.
• Strong communication and relationship-building capabilities.

Responsibilities

• Maintain relationships with existing and new clients in person and by telephone.
• Make cold calls to arrange meetings with potential customers.
• Develop understanding of customer, market dynamics, and requirements.
• Contact, qualify, and manage marketing leads from demand-generation activities.
• Maintain and expand the database of prospects.
• Regularly visit different clients.
• Take personal interest in the well-being of high-profile clients.
• Achieve monthly and quarterly targets.
• Present products or services in a structured, professional way.
• Use solution selling to build long-term relationships.

Skills

Lead generation

Prospecting

Negotiation

CRM

Business development

Active listening

Problem solving

Complaint handling

Conflict resolution

Follow-up

Relationship building

Multitasking

Email support

Chat support

Verbal communication

Written communication

Presentation skills

Phone etiquette

IT product sales

Own transport

Tools

Salesforce

HubSpot

Zoho

Microsoft Dynamics

Microsoft Office

Excel

Word

Outlook

PowerPoint

Zendesk

Freshdesk

ServiceNow

Job description

Job Description

We are looking for a Sales Executive for the Rawalpindi office to promote and sell POS software products and services in the local market.

• Maintain relationships with existing and new clients in person and by telephone.
• Make cold calls to arrange meetings with potential customers and prospect for business.
• Develop a strong understanding of customer, market dynamics, and requirements.
• Contact, qualify, and manage marketing leads from demand-generation activities.
• Maintain and expand the company's database of prospects.
• Regularly visit different clients.
• Take personal interest in the well-being of high-profile clients.
• Achieve monthly and quarterly targets.
• Present products or services in a structured, professional way.
• Use solution selling to build long-term relationships.

Job Specification

• Sales: Lead generation and prospecting, negotiation, product knowledge, customer relationship management (CRM), and business development.
• Customer support: Active listening, problem-solving, complaint handling and conflict resolution, follow-up, relationship building, multitasking, and email and chat support.
• Communication: Verbal and written communication, presentation skills, and professional phone etiquette.
• Technical: CRM software such as Salesforce, HubSpot, Zoho, or Microsoft Dynamics; Microsoft Office including Excel, Word, Outlook, and PowerPoint; ticketing systems such as Zendesk, Freshdesk, or ServiceNow; data entry and record management; reporting and analytics.
• Previous knowledge of IT product sales and marketing.
• Own transport.

Job Rewards and Benefits

• Incentive Bonus
• Leaves