Tech Support Specialist - Desk, Network & Remote

Inbox Business Technologies; Lahore; On-site; PKR 334,800 - 558,000; Full time

Job summary

Inbox Business Technologies is looking for a Technical Support Officer in Lahore, Pakistan. The successful candidate will provide Level‑1 technical support for various IT systems including desktops, laptops, and network connectivity. Responsibilities include troubleshooting hardware/software issues and managing user accounts. Candidates should have a Bachelor's degree in Computer Science or IT with 1-3 years of experience in IT support. Strong customer service and problem-solving skills are essential.

Qualifications

• 1–3 years of experience in IT support or service desk operations preferred.
• Basic knowledge of Windows operating systems and Microsoft Office applications.
• Understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
• Basic understanding of desktop hardware and peripheral troubleshooting.

Responsibilities

• Provide Level‑1 technical support for desktops, laptops, and printers.
• Troubleshoot and resolve hardware, software, and application issues.
• Perform user account management activities including password resets.
• Log, track, and update incidents through the ITSM tool.
• Coordinate with support teams for issue escalation.

Skills

Troubleshooting skills

Networking knowledge

Customer service orientation

Communication skills

Problem-solving skills

Time management skills

Education

Bachelor's degree or Diploma in Computer Science or IT

Tools

ITSM/ticketing tools

Remote support utilities

Job description

Inbox Business Technologies is looking for a Technical Support Officer in Lahore, Pakistan. The successful candidate will provide Level‑1 technical support for various IT systems including desktops, laptops, and network connectivity. Responsibilities include troubleshooting hardware/software issues and managing user accounts. Candidates should have a Bachelor's degree in Computer Science or IT with 1-3 years of experience in IT support. Strong customer service and problem-solving skills are essential.