24/7 IT Service Desk Technician: End-User Support

Xtium, Inc.; Islamabad; On-site; PKR 558,000 - 892,800; Full time

Job summary

A tech solutions company in Islamabad seeks a Support Specialist to provide exceptional technical support to clients. You will troubleshoot hardware and software issues, manage customer queries, and maintain service levels in a fast-paced environment. Ideal candidates have 2+ years in service desks and a strong academic background in Computer Science. The position offers growth opportunities and requires excellent communication skills and a customer-focused mindset.

Qualifications

• 2+ years of service desk experience in an MSP environment.
• Familiarity with IT Service Management concepts and practices.
• Strong ITIL knowledge or certification preferred.

Responsibilities

• Provide customer end user technical support via phone, email, chat.
• Diagnose and resolve customer issues with desktops and software.
• Document and track incidents utilizing the ServiceNow ITSM system.

Skills

Customer-centric approach

Excellent verbal and written communication skills

Problem-solving and analytical skills

Interpersonal skills

Time management skills

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

Windows OS

Office 365

Azure AD

Active Directory

Job description

A tech solutions company in Islamabad seeks a Support Specialist to provide exceptional technical support to clients. You will troubleshoot hardware and software issues, manage customer queries, and maintain service levels in a fast-paced environment. Ideal candidates have 2+ years in service desks and a strong academic background in Computer Science. The position offers growth opportunities and requires excellent communication skills and a customer-focused mindset.