IT Support Specialist

Workato; Lahore; On-site; PKR 3,945,000 - 4,725,000; Full time

Benefits offered by this job

Accommodation provided

Job summary

Workato in Lahore seeks an experienced IT Support Specialist to provide technical support and troubleshooting for our clients. The role requires strong knowledge of computer hardware, software, networking and operating systems, plus excellent English communication.

The ideal candidate will have at least 2 years in a similar role and a passion for helping users. The position offers a monthly salary of 1400 USD with potential accommodation and visa considerations.

Qualifications

• Minimum of 2 years experience as an IT Support Specialist or similar role.
• Strong knowledge of computer hardware, software, networking and operating systems.
• Excellent communication skills with the ability to explain technical concepts clearly.
• Ability to troubleshoot complex technical problems under pressure.
• Experience maintaining accurate records of client interactions and technical issues.
• Familiarity with industry developments in technology.

Responsibilities

• Responding to client inquiries and providing technical support via phone, email or in person.
• Identifying and resolving technical issues in a timely manner.
• Providing guidance and training to users on how to use computer systems and software.
• Maintaining accurate records of client interactions and technical issues.
• Collaborating with other team members to address complex technical problems.
• Staying up-to-date with industry developments and updates in technology.

Skills

Communication skills

Troubleshooting

User training

Record keeping

Team collaboration

Education

Bachelor's degree in Computer Science or related field

Job description

We are seeking an experienced IT Support Specialist to join our growing team in Lahore. As an IT Support Specialist your main responsibility will be to provide technical support and troubleshooting services to our clients. This includes responding to inquiries, identifying and resolving technical issues and providing guidance and training to users. The ideal candidate will have at least 2 years of experience in a similar role, strong knowledge of computer systems and software, and excellent communication skills. This is a full-time position with a salary of 1400$ per month. Accommodation can be provided for the right candidate if needed. Own visa is preferred but not required.

Responsibilities

• Responding to client inquiries and providing technical support via phone, email or in person
• Identifying and resolving technical issues in a timely manner
• Providing guidance and training to users on how to use computer systems and software
• Maintaining accurate records of client interactions and technical issues
• Collaborating with other team members to address complex technical problems
• Staying up-to-date with industry developments and updates in technology

Requirements

• Minimum of 2 years experience as an IT Support Specialist or similar role
• Strong knowledge of computer hardware, software, networking and operating systems
• Excellent communication skills with the ability to explain technical concepts clearly
• Ability to troubleshoot complex technical problems under pressure
• Experience maintaining accurate records of client interactions and technical issues
• Familiarity with industry developments in technology
• Bachelors degree in Computer Science or related field is preferred but not required
• Fluency in English is required

We are looking for a proactive individual who is passionate about technology and helping others solve technical issues.