IT Hardware & Network Support Specialist (24/7)

Internetwork Expert; Islamabad; On-site; PKR 446,400 - 669,600; Full time

Job summary

A leading Information Technology firm in Islamabad is looking for a Technical Support Officer to provide technical assistance and support for hardware and software issues. The ideal candidate will demonstrate excellent problem-solving skills, strong knowledge of desktop and laptop troubleshooting, and effective communication. Responsibilities include troubleshooting hardware issues, resolving LAN/Wi-Fi connectivity, and collaborating with the IT team. This role requires a bachelor's degree in a relevant field and is open to candidates with up to 3 years of experience.

Qualifications

• 0–3 years of experience in an IT service desk or hardware support role.
• Strong knowledge of desktop/laptop hardware and troubleshooting.
• Hands-on experience repairing and replacing faulty components.

Responsibilities

• Provide support for hardware-related issues across desktops, laptops, printers, and peripherals.
• Troubleshoot and resolve LAN/Wi-Fi connectivity issues.
• Log and track issues using a ticketing system; ensure timely resolution and follow-up.

Skills

Problem-solving skills

Customer service

LAN/Wi-Fi troubleshooting

Effective communication

Teamwork

Education

Bachelor's degree in Computer Science / B.Sc in Engineering / Diploma in IT

Tools

Ticketing systems

Desktop and Laptop hardware

Job description

A leading Information Technology firm in Islamabad is looking for a Technical Support Officer to provide technical assistance and support for hardware and software issues. The ideal candidate will demonstrate excellent problem-solving skills, strong knowledge of desktop and laptop troubleshooting, and effective communication. Responsibilities include troubleshooting hardware issues, resolving LAN/Wi-Fi connectivity, and collaborating with the IT team. This role requires a bachelor's degree in a relevant field and is open to candidates with up to 3 years of experience.