Technical Support Specialist — Remote & Onsite

Internetwork Expert; Lahore; On-site; PKR 334,800 - 558,000; Full time

Job summary

Internetwork Expert is seeking a Technical Support Officer to deliver Level-1 technical support for desktops, laptops, printers, and IP phones. The ideal candidate should hold a Bachelor’s degree in IT or a related field, have 1–3 years of experience in IT support, and possess strong troubleshooting skills. Responsibilities include troubleshooting technical issues, performing user account management, and maintaining IT asset records, all while ensuring high customer satisfaction. This role supports both onsite and remote functions.

Qualifications

• 1–3 years of experience in IT support or service desk operations preferred.
• Basic knowledge of Windows operating systems.
• Understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.

Responsibilities

• Provide Level-1 technical support for desktop systems, laptops, printers, and IP phones.
• Troubleshoot basic hardware, software, and application-related issues.
• Conduct routine system health checks and preventive maintenance activities.

Skills

Troubleshooting skills

Customer service orientation

Basic networking knowledge

Communication skills

Time management skills

Education

Bachelor’s degree or Diploma in Computer Science, Information Technology, or related field

Tools

ITSM/ticketing tools

Microsoft Office applications

Job description

Internetwork Expert is seeking a Technical Support Officer to deliver Level-1 technical support for desktops, laptops, printers, and IP phones. The ideal candidate should hold a Bachelor’s degree in IT or a related field, have 1–3 years of experience in IT support, and possess strong troubleshooting skills. Responsibilities include troubleshooting technical issues, performing user account management, and maintaining IT asset records, all while ensuring high customer satisfaction. This role supports both onsite and remote functions.