IT Support Engineer — Troubleshooting & Customer Solutions

Ascend HR; Lahore; On-site; PKR 446,400 - 669,600; Full time

Job summary

A leading HR services provider in Pakistan is seeking talented and efficient Customer Technical Support Engineers to assist customers by diagnosing and troubleshooting software and hardware problems. Candidates should possess a BS degree in Information Technology or Computer Science and have proven experience in technical support. Responsibilities include resolving customer issues, preparing reports, and documenting knowledge in tech notes. Strong problem-solving abilities and excellent communication skills are essential for this role.

Qualifications

• Proven working experience in enterprise technical support, IT support, or as a technical engineer.
• In-depth knowledge in the product that the technician is supporting.
• Strong problem-solving skills.
• Excellent written and verbal communication skills.

Responsibilities

• Provide assistance, diagnose, and troubleshoot software and hardware problems.
• Take ownership of customer issues reported and see problems through to resolution.
• Prepare accurate and timely reports and document knowledge.

Skills

Technical Support

Problem-solving

Communication skills

Education

BS degree in Information Technology

BS degree in Computer Science

Job description

A leading HR services provider in Pakistan is seeking talented and efficient Customer Technical Support Engineers to assist customers by diagnosing and troubleshooting software and hardware problems. Candidates should possess a BS degree in Information Technology or Computer Science and have proven experience in technical support. Responsibilities include resolving customer issues, preparing reports, and documenting knowledge in tech notes. Strong problem-solving abilities and excellent communication skills are essential for this role.