Senior L&D Specialist

IPS Pakistan; Lahore; On-site; PKR 1,116,000 - 1,562,000; Full time

Benefits offered by this job

Health Insurance

Fuel Allowance

Professional Growth

Learning & Development

Career Development

Job summary

IPS Pakistan is seeking an experienced Senior L&D Specialist to lead and execute learning and development initiatives that strengthen employee capabilities, improve performance, and support business growth.

The ideal candidate will drive TNA, instructional design, facilitation, and leadership development while partnering with stakeholders to deliver measurable business impact.

Qualifications

• 3–6 years of relevant L&D experience in fast-paced environments.
• Experience with BPO/IT/SaaS or healthcare sectors is a plus.
• Proven ability to manage multiple L&D programs independently.
• Experience collaborating with senior stakeholders and leaders.

Responsibilities

• Design, implement, and improve L&D programs aligned with goals.
• Conduct TNA using data, feedback, and requirements.
• Plan and deliver onboarding, technical, soft skills, and leadership training.
• Develop and update training materials, guides, e-learning content.
• Facilitate engaging classroom, virtual, and blended sessions.
• Support leadership development, mentoring, and career planning.
• Partner with managers to identify gaps and implement interventions.
• Track attendance, completion, scores, and business impact.
• Manage LMS activities, records, calendars, and reports.
• Collaborate with HR, department heads, SMEs, and vendors.
• Measure training effectiveness and KPIs.
• Research trends and continuously improve L&D practices.
• Develop training calendars and coordinate logistics.
• Maintain accurate training records and documentation.
• Lead or contribute to strategic L&D initiatives.

Skills

L&D Knowledge

Training Delivery

Instructional Design

Business Acumen

Analytical Skills

Communication

Stakeholder Management

Project Management

Coaching & Development

Technology

Education

Bachelor's degree in HR/Business/Organizational Psychology

Master's degree or L&D certification preferred

Tools

LMS

Articulate Storyline/Rise

Canva

HRIS

AI Tools

Reporting & Dashboards

Digital Learning

Job description

IPS (Information Process Solutions) Pakistan is looking for an experienced and results-driven Senior L&D Specialist to lead and execute learning and development initiatives that strengthen employee capabilities, improve performance, and support business growth.

The ideal candidate will have strong expertise in Training Needs Analysis, instructional design, facilitation, leadership development, learning analytics, LMS administration, and stakeholder management.

Major Job Responsibilities

1. Learning & Development Strategy: Design, implement, and continuously improve L&D programs aligned with organizational goals, business requirements, competency frameworks, and employee development needs.
2. Training Needs Analysis: Conduct TNA using performance data, manager feedback, employee assessments, competency gaps, surveys, and business requirements to identify learning priorities.
3. Training Program Management: Plan, coordinate, and deliver onboarding, technical, soft-skills, leadership, customer service, communication, compliance, and functional training programs.
4. Learning Content Development: Develop and update training materials, facilitator guides, presentations, assessments, e-learning content, job aids, SOP-based learning materials, and other learning resources.
5. Facilitation & Delivery: Facilitate engaging classroom, virtual, and blended learning sessions using adult-learning methodologies, activities, simulations, case studies, and practical exercises.
6. Leadership & Career Development: Support leadership development, succession planning, career development, mentoring, coaching, and high-potential employee development initiatives.
7. Performance & Capability Development: Partner with managers and HR Business Partners to identify performance gaps and implement targeted development interventions.
8. Learning Analytics & Effectiveness: Track attendance, completion rates, assessment scores, learner feedback, knowledge retention, behavioral change, and business impact. Prepare L&D dashboards and management reports.
9. LMS & Learning Technology: Manage LMS activities including course assignments, learner records, completion tracking, assessments, training calendars, and learning reports.
10. Stakeholder Management: Collaborate with HR, department heads, team leaders, SMEs, and external training providers to identify requirements and deliver effective learning solutions.
11. Training Evaluation: Measure training effectiveness through learner feedback, knowledge assessments, post-training performance, manager feedback, and business KPIs.
12. Continuous Improvement: Research emerging L&D trends, learning technologies, instructional design practices, and industry best practices.
13. Training Calendar & Coordination: Develop and maintain monthly and quarterly training calendars, coordinate trainers and participants, manage logistics, and ensure timely execution.
14. Documentation & Compliance: Maintain accurate training records, employee learning histories, competency documentation, evaluations, certifications, and other L&D documentation.
15. L&D Projects: Lead or contribute to strategic HR/L&D initiatives including competency mapping, employee engagement, assessment centers, career frameworks, onboarding enhancement, and organizational development programs.

Required Knowledge, Skills & Abilities

• L&D KnowledgeStrong understanding of L&D principles, adult learning, instructional design, competency development, TNA, and training evaluation.
• Training DeliveryStrong presentation, facilitation, public speaking, coaching, and classroom management skills.
• Instructional DesignAbility to design structured learning journeys, training modules, assessments, facilitator guides, and learning materials.
• Business AcumenAbility to understand business requirements and translate organizational challenges into practical L&D solutions.
• Analytical SkillsStrong analytical and problem-solving abilities with experience using training data, performance metrics, surveys, and dashboards.
• CommunicationExcellent written and verbal communication skills with the ability to engage employees, managers, senior leadership, and external stakeholders.
• Stakeholder ManagementAbility to build strong relationships with department heads, managers, trainers, SMEs, and employees.
• Project ManagementAbility to manage multiple L&D initiatives, timelines, stakeholders, vendors, and training programs simultaneously.
• Coaching & DevelopmentKnowledge of coaching, mentoring, feedback, performance improvement, career development, and leadership development.
• TechnologyComfortable using LMS platforms, digital learning tools, virtual training technologies, AI-enabled learning tools, and HR technology.

Other / IT Skills

• Microsoft Office Suite: Advanced knowledge of PowerPoint, Excel, Word, and Outlook.
• PowerPoint: Ability to create professional, engaging, and visually effective training presentations.
• Excel: Ability to create training trackers, dashboards, reports, pivot tables, and analyze L&D data.
• LMS: Experience using or administering Learning Management Systems.
• Virtual Training: Proficiency with Microsoft Teams, Zoom, Google Meet, or similar platforms.
• E-Learning Tools: Knowledge of Articulate Storyline/Rise, Canva, or similar content-development tools is preferred.
• HRIS: Working knowledge of HRIS and employee learning/training modules.
• AI Tools: Ability to leverage AI tools for content development, assessments, training personalization, research, and productivity.
• Reporting & Dashboards: Ability to develop and present L&D dashboards and management reports.
• Digital Learning: Understanding of blended learning, e-learning, microlearning, virtual learning, and self-paced learning methodologies.

Education & Experience

Education

Bachelor's degree in Human Resources, Business Administration, Organizational Psychology, Education, or a related field.

A Master's degree or relevant L&D certification will be preferred.

Experience

• 3–6 years of relevant experience in Learning & Development, Training, Talent Development, or Organizational Development.
• Experience in BPO, IT, SaaS, healthcare, construction, or other fast-paced corporate environments will be an advantage.
• Proven experience independently managing training programs and L&D projects.
• Experience working with senior stakeholders and business leaders is preferred.

Key Performance Indicators (KPIs)

• Training completion rate
• Training attendance and participation
• Training effectiveness score
• Learner satisfaction score
• Knowledge/assessment improvement
• Post-training performance improvement
• Training Needs Analysis completion
• L&D program implementation rateEmployee development plan completion
• Leadership development program effectiveness
• LMS data accuracy and utilization
• Internal trainer/facilitator effectiveness
• Training ROI and business impact
• Employee capability and competency improvement

Perks & Benefits

• Competitive Salary: PKR 100,000 – 140,000
• Fuel Allowance/Benefit
• Health Insurance
• Professional growth and career development opportunities
• Learning and development opportunities
• Exposure to a dynamic and fast-paced corporate environment
• Opportunity to work on strategic HR and organizational development initiatives