Technical Support Representative - Evening Shift

Circadia; Karachi Division; On-site; PKR 1,116,000 - 1,339,000; Full time

Job summary

Circadia is seeking a motivated Technical Support Representative in our Pakistan office to assist customers and internal teams with technical issues, troubleshoot software problems, and ensure timely resolution of support requests.

The role involves handling inbound calls, diagnosing problems, and documenting resolutions while maintaining strong customer relationships in a fast-paced environment.

Qualifications

• Proficient in spoken and written English.
• Strong technical aptitude with ability to troubleshoot software issues.
• Experience in customer support or help desk preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answer inbound calls and assist clients with application-related issues.
• Troubleshoot account and application issues to identify root causes.
• Diagnose problems and run tests within the application to verify functionality.
• Submit support tickets for parts delivery requests and other necessary actions.
• Document client interactions and issue resolutions accurately.
• Escalate complex or unresolved issues to the appropriate internal teams.
• Follow up with clients to ensure timely resolution of their concerns.

Skills

English proficiency

Technical troubleshooting

Attention to detail

Customer support experience

Communication skills

Multitasking

Tools

HubSpot

Intercom

Job description

We are looking for a motivated Technical Support Representative in our Pakistan office to assist customers and internal teams with technical issues, troubleshoot software problems, and ensure timely resolution of support requests.

Key Responsibilities

• Answer inbound calls and assist clients with application-related issues
• Troubleshoot account and application issues to identify root causes
• Diagnose problems and run tests within the application to verify functionality
• Submit support tickets for parts delivery requests and other necessary actions
• Document client interactions and issue resolutions accurately
• Escalate complex or unresolved issues to the appropriate internal teams
• Follow up with clients to ensure timely resolution of their concerns

What We're Looking For

• Proficient in spoken and written English
• Strong technical aptitude with the ability to troubleshoot software/application issues
• Highly attentive to detail with strong problem-solving skills
• Prior experience in a customer support, help desk, or technical support role preferred
• Excellent communication and interpersonal skills
• Ability to multitask and manage time effectively in a fast-paced environment

Preferred Skills

• Familiarity with ticketing systems (HubSpot, Intercom, etc)
• Experience in healthcare technology, SaaS, or related industries is a plus

₨ 100,000 - ₨ 120,000 a month

This position is 5 Days a week - 06:00 pm to 03:00 am

If you're passionate about delivering exceptional customer experiences and enjoy building strong relationships, we'd love to hear from you.