Sales & Recovery Executive – International Courier & Logistics

International Delivery Express Pvt. Ltd. ( IDE Logistics ); Islamabad; On-site; PKR 558,000 - 1,004,000; Full time

Job summary

IDE Logistics, headquartered in Islamabad, seeks a Sales & Recovery Executive to cultivate customer relationships, promote international courier services, and maintain an active sales pipeline. You will identify new business, present quotations, and negotiate terms.

You will monitor balances, follow up on invoices, coordinate with operations for documents and tracking, escalate disputes when needed, and report regularly on sales performance and market opportunities to management.

Qualifications

• Experience in B2B sales and collections.
• Ability to identify prospects and maintain pipeline.
• Strong communication, negotiation and presentation skills.
• Proficient in recording sales, shipments and collections.

Responsibilities

• Sell to business and individual clients, build relationships and follow up on leads.
• Promote courier and cargo services, prepare quotations, and negotiate terms.
• Follow up balances, collect payments and manage invoices.
• Coordinate with operations for documentation, tracking and delivery updates.
• Escalate disputes and report on sales performance and opportunities.

Skills

B2B sales

Client relationship management

Negotiation

Accounts receivable collections

Lead generation

Tools

CRM software

MS Excel

Job description

Job Description

International Delivery Express Pvt. Ltd. (IDE Logistics) is an Islamabad-headquartered courier and cargo company helping individuals, businesses, and e-commerce sellers ship parcels and commercial consignments to the UK, USA, Canada, and Europe. Its services include international parcel delivery, air cargo, shipment documentation, tracking support, and door-to-door shipping solutions. IDE Logistics is seeking a Sales & Recovery Executive to develop customer relationships and support timely collection of outstanding payments.

The successful candidate will promote suitable shipping services, maintain an active sales pipeline, and coordinate with customers and internal teams to progress shipments and resolve account matters.

• Identify and approach prospective business, e-commerce, and individual customers, and explain relevant courier and cargo services.
• Follow up on leads, prepare quotations, negotiate service terms within company guidelines, and work toward sales targets.
• Maintain customer records, sales activity, shipment requests, and follow-up schedules accurately.
• Monitor customer balances and invoices; contact clients professionally to arrange payment and recover overdue amounts.
• Coordinate with operations and customer support regarding documentation, tracking enquiries, delivery updates, and service concerns.
• Escalate complex complaints or payment disputes and document agreed actions through resolution.
• Share regular updates on sales performance, collections, customer feedback, and market opportunities with management.

Job Specification

• Business-to-business and customer-facing sales, prospecting, lead follow-up, and relationship management.
• Confident communication, persuasive service presentations, quotation preparation, and professional negotiation.
• Payment follow-up, accounts receivable collection, invoice awareness, and tactful handling of overdue balances.
• Strong organization and accurate maintenance of customer, sales, shipment, and collection records.
• Ability to coordinate with operations and customer support on courier services, air cargo, shipment documents, tracking, and delivery issues.
• Customer complaint handling, practical problem-solving, persistence, and clear escalation of disputes.
• Comfort with sales targets, regular reporting, and common office productivity tools and spreadsheets.
• Professional conduct, reliability, attention to detail, and the ability to prioritize multiple customer follow-ups.