Sales Executive - Order Management & CRM

Inbox Business Technologies; Islamabad; On-site; PKR 670,000 - 1,339,000; Full time

Benefits offered by this job

Market-Competitive Salary

Enterprise IT Exposure

Diversity & Inclusion

Job summary

Inbox Business Technologies is seeking a Sales Operations Specialist to manage end-to-end sales orders, quotations, and client proposals, ensuring accuracy and timely delivery.

You will maintain CRM/ERP data integrity, coordinate with finance and procurement, and support reporting and tender submissions across B2B IT engagements. A 1–3 year background in sales operations is preferred, with strong Excel and cross-functional skills.

Qualifications

• Bachelor’s degree in Business Administration (BBA), Commerce (B.Com), IT Management, or related discipline.
• 1 to 3 years of experience in sales operations, sales support, order management, or back-office commercial administration.
• Prior exposure to the B2B IT or enterprise technology sector is strongly preferred.

Responsibilities

• Generate, process, and track sales orders, formal price quotations, and client proposals within strict turnaround times.
• Maintain, update, and audit customer profiles, sales pipeline stages, order status logs, and contract milestones in CRM/ERP systems.
• Partner with Finance and Credit Control to track invoicing statuses and support collection follow-ups.
• Liaise with Procurement and Supply Chain to verify stock, validate lead times, and confirm delivery schedules.
• Compile weekly and monthly sales reports, pipeline dashboards, and MIS packs for leadership review.
• Support formal bid and tender submissions by gathering compliance paperwork and technical/financial documentation.

Skills

Cross-Functional Coordination

Deadline Management

Education

BBA

B.Com

IT Management

Tools

Salesforce

Zoho CRM

Odoo

SAP

Microsoft Dynamics

Microsoft Excel

Job description

Rather than focusing exclusively on cold outbound prospecting, this role serves as the essential administrative and transactional backbone of our B2B sales cycle. You will own the end-to-end management of sales orders, CRM/ERP pipeline data integrity, formal quotations, bid/tender compliance documentation, and management reporting (MIS). Working at the intersection of business development and operational execution, you will coordinate directly with Pre-Sales, Procurement, Operations, and Finance to ensure smooth, compliant handling from initial opportunity creation through to invoicing and delivery.

Key Responsibilities

• Order & Quotation Processing: Generate, process, and track sales orders, formal price quotations, and client proposals accurately within strict turnaround times.
• CRM & ERP Data Integrity: Maintain, update, and audit customer profiles, sales pipeline stages, order status logs, and contract milestones in CRM/ERP systems to ensure precise revenue and commission tracking.
• Finance & Credit Coordination: Partner with Finance and Credit Control teams to track invoicing statuses, monitor payment schedules, and support collection follow-ups.
• Supply Chain & Delivery Alignment: Liaise with Procurement and Supply Chain departments to verify stock availability, validate lead times, and confirm project delivery schedules.
• MIS & Sales Reporting: Compile weekly and monthly sales reports, pipeline dashboards, and Management Information System (MIS) packs for leadership review.
• Tender & Bid Support: Support formal bid and tender submissions by gathering compliance paperwork, compiling technical/financial documentation, and verifying submission checklists.
• Client & Contract Management: Address client queries regarding order statuses, pricing verifications, and invoicing details while maintaining organized contract archives with automated renewal alerts.

Requirements

Education, Technical Skills & Work Experience

• Education: Bachelor’s degree in Business Administration (BBA), Commerce (B.Com), IT Management, or a related discipline.
• Experience: 1 to 3 years of experience in sales operations, sales support, order management, or back-office commercial administration. Prior exposure to the B2B IT or enterprise technology sector is strongly preferred.
• CRM / ERP Familiarity: Practical exposure to enterprise CRM/ERP platforms (e.g., Salesforce, Zoho CRM, Odoo, SAP, or Microsoft Dynamics).
• Advanced Excel Proficiency: Advanced skills in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, data aggregation, conditional formatting, and report templates).
• Cross-Functional Coordination: Demonstrated ability to liaise effectively across Sales, Pre-Sales, Finance, Procurement, and Operations pods.
• Deadline Management: Proven capacity to work under tight operational deadlines, particularly during month-end and quarter-end commercial closing periods.

Total Rewards & Benefits

• Market-Competitive Package: Competitive monthly base salary aligned with qualifications and experience.
• Enterprise IT Exposure: Direct involvement in large-scale corporate, public sector, and enterprise tech commercial operations.
• Inclusive Culture: Work within an equal-opportunity employer that actively promotes diversity and inclusion across all business units.