Required Customer Support Agents

Ovex Tech, Pvt Ltd; Lahore; On-site; PKR 335,134 - 401,425; Full time

Benefits offered by this job

Dynamic Environment

Growth Opportunities

KPI bonuses

Job summary

A leading tech firm in Lahore is hiring Call Centre Representatives for a Recovery project in Fintech. The successful candidates will handle inbound and outbound calls, address customer inquiries, and provide exceptional service. Ideal applicants should have excellent communication skills and may possess experience in financial services or collections. The position offers a gross salary of Rs. 33,000 plus KPI bonuses, with a work schedule from 9am to 6pm, six days a week.

Qualifications

• Previous experience in a customer support role preferred.
• Ability to handle systems efficiently and accurately.
• Experience in Call Center as Outbound CSR (Recovery) is a plus.

Responsibilities

• Answer customer calls and solve problems.
• Make outbound calls to respond to customer queries.
• Keep records related to calls.

Skills

Excellent communication skills

Patience

Customer service orientation

Proficiency in MS Office

Experience in financial services

CRM system familiarity

Sales and recovery exposure

Education

Graduation in any field

Job description

We are seeking motivated and customer-oriented Call Centre Representatives for Recovery (Fintech Project) to join our dynamic team. The ideal candidates will be responsible for handling a high volume of outbound calls, addressing customer inquiries, resolving issues, and providing exceptional service. This role requires excellent communication skills, patience, and a positive attitude. A strong background in financial services and finance collections, with a focus on delivering exceptional customer service.

Key Responsibilities:

• Answering customers calls, listening to their concerns and solving problems
• Answer outbound calls and respond to customer queries
• Familiarly with CRM System & Practices
• Previous experience in a customer support role
• Fresh and Experienced both are encouraged to apply
• Record Keeping Related to Calls
• Experience in a Call Center as Outbound CSR (Recovery) is a big Plus
• Previous experience in Bank, similar project or Finance Collection will be preferred

Qualifications:

• Graduation in any field.
• Previous experience in Call Center as recovery agent will be preferred.
• Strong communication skills, both spoken and written.
• Proficiency in MS Office applications.
• Ability to handle systems efficiently and accurately.
• Having a good exposure in sales and recovery

Why Ovex Tech?

• Dynamic Environment: Be part of a fast-paced and growing company.
• Growth Opportunities: Work in a stimulating environment and contribute to our continued success.
• Timings: 9am to 6pm - 06 days a week and 01 day off as per roster
• Gross Salary Range is Rs. 33,000/- per month Plus KPI’s (5,000), inclusive of all allowances.