Recovery Executive

Zameen Media Pvt. Ltd.; Lahore; On-site; PKR 600,000 - 900,000; Full time

Job summary

Zameen Media Pvt. Ltd. in Lahore's Gulberg is seeking a diligent Collections Officer to ensure instalments are collected on time and to keep CRM records updated. You will handle customer queries, coordinate with Finance, and maintain statements and reminders.

Fresh to 2 years of experience with a BA in Business, strong English, and proficiency in Microsoft Office are required. This on-site role offers daily interaction with clients and a path to grow in the collections function.

Qualifications

• Qualifications: Minimum Bachelors in Business.
• English language proficiency is a must.
• Experience: Fresh to 2 Years of experience.

Responsibilities

• To keep track of due instalments on monthly basis and ensure payments are made in a timely manner.
• To ensure that the assigned monthly recovery targets are achieved regularly.
• Maintaining contact with customers through Calls/SMS/WhatsApp and Email.
• Working closely with Finance to verify all the transactions and issue Developer’s receipts to customers.
• Updating account statements on regular basis and sharing with relevant customers.
• Monitoring default at unit level and sending reminder letters and legal notices.
• Regularly sharing construction updates to customers through Email & WhatsApp.
• Physical meetings with customers at Developer’s office as and when required.

Skills

English proficiency

Education

Bachelor's in Business

Tools

Microsoft Office Suite

Email & Internet

Job description

Job Brief:

The candidate will ensure that the collections are made on due instalments within specified timelines. He/She will also be responsible to answer customers queries received through different channels and update customer’s payment records in CRM.

Job Responsibilities:

• To keep track of due instalments on monthly basis and ensure payments are made in a timely manner.

• To ensure that the assigned monthly recovery targets are achieved regularly.
• Maintaining contact with customers through Calls/SMS/WhatsApp and Email.
• Working closely with Finance to verify all the transactions and issue Developer’s receipts to customers.

• Updating account statements on regular basis and sharing with relevant customers.
• Monitoring default at unit level and sending reminder letters and legal notices.
• Regularly sharing construction updates to customers through Email & WhatsApp.
• Physical meetings with customers at Developer’s office as and when required.

Job Requirements:

• Qualifications: Minimum Bachelors in Business.
• English language proficiency is a must.
• Experience: Fresh to 2 Years of experience.
• Location: Gulberg, Lahore.
• Should be acquainted with Microsoft Office Suite, Email & Internet.