Fintech Recovery CSR — Outbound Customer Support

Ovex Tech, Pvt Ltd; Lahore; On-site; PKR 368,280 - 424,080; Full time

Benefits offered by this job

Growth opportunities

Dynamic work environment

KPI bonuses

Weekly offs as per roster

Job summary

A leading tech firm is looking for motivated Call Centre Representatives for Recovery in Lahore. Candidates will handle a variety of outbound calls, managing customer inquiries and resolutions with a focus on service excellence. The position values effective communication, problem-solving skills, and a background in financial services. Candidates with or without experience are encouraged to apply. The role offers a competitive salary along with additional KPIs in a supportive environment.

Qualifications

• Graduation in any field is required.
• Previous experience in a Call Center as a recovery agent is desirable.
• Strong written and verbal communication skills are essential.
• Proficiency in MS Office applications is a must.
• Ability to navigate systems efficiently is needed.
• Good exposure in sales and recovery is beneficial.

Responsibilities

• Manage outbound calls, addressing and resolving customer queries.
• Record keeping related to customer interactions.
• Utilize CRM systems to log calls and inquiries.
• Handle customer concerns with a positive attitude.
• Assist in financial recovery processes as needed.

Skills

Excellent communication skills

Customer support experience

Proficiency in MS Office

Ability to handle CRM systems

Sales and recovery exposure

Education

Graduation in any field

Job description

A leading tech firm is looking for motivated Call Centre Representatives for Recovery in Lahore. Candidates will handle a variety of outbound calls, managing customer inquiries and resolutions with a focus on service excellence. The position values effective communication, problem-solving skills, and a background in financial services. Candidates with or without experience are encouraged to apply. The role offers a competitive salary along with additional KPIs in a supportive environment.