CSR (Outbound) - Fin Tech Project

Ovex Tech, Pvt Ltd; Lahore; On-site; PKR 368,280 - 424,080; Full time

Benefits offered by this job

Growth opportunities

Dynamic environment

Timings: 9 am to 6 pm, 6 days a week

Job summary

A leading tech firm in Lahore is seeking motivated Call Centre Representatives for a Fintech project. Ideal candidates will handle outbound calls, address inquiries, resolve issues, and provide exceptional customer service. The role demands excellent communication skills and a background in financial services is preferred. With a gross salary of Rs. 33,000 per month plus KPIs, this is a great opportunity for both fresh and experienced candidates.

Qualifications

• Strong communication skills, both spoken and written.
• Ability to handle systems efficiently and accurately.
• Previous experience in Call Center as recovery agent preferred.

Responsibilities

• Answering customers calls, listening to their concerns and solving problems.
• Answer outbound calls and respond to customer queries.
• Record keeping related to calls.

Skills

Communication skills

CRM System familiarity

MS Office proficiency

Sales and recovery exposure

Education

Graduation in any field

Job description

We are seeking motivated and customer-oriented Call Centre Representatives for Recovery (Fintech Project) to join our dynamic team. The ideal candidates will be responsible for handling a high volume of outbound calls, addressing customer inquiries, resolving issues, and providing exceptional service. This role requires excellent communication skills, patience, and a positive attitude. A strong background in financial services and finance collections, with a focus on delivering exceptional customer service.

Key Responsibilities:

• Answering customers calls, listening to their concerns and solving problems
• Answer outbound calls and respond to customer queries
• Familiarly with CRM System & Practices
• Previous experience in a customer support role
• Fresh and Experienced both are encouraged to apply
• Record Keeping Related to Calls
• Experience in a Call Center as Outbound CSR (Recovery) is a big Plus
• Previous experience in Bank, similar project or Finance Collection will be preferred

Qualifications:

• Graduation in any field.
• Previous experience in Call Center as recovery agent will be preferred.
• Strong communication skills, both spoken and written.
• Proficiency in MS Office applications.
• Ability to handle systems efficiently and accurately.
• Having a good exposure in sales and recovery

Why Ovex Tech?

• Dynamic Environment: Be part of a fast-paced and growing company.
• Growth Opportunities: Work in a stimulating environment and contribute to our continued success.
• Timings: 9am to 6pm - 06 days a week and 01 day off as per roster
• Gross Salary Range is Rs. 33,000/- per month Plus KPI’s (5,000), inclusive of all allowances.