FinTech Recovery CSR — Outbound Support Pro

Ovex Tech, Pvt Ltd; Lahore; On-site; PKR 335,134 - 401,425; Full time

Benefits offered by this job

Dynamic Environment

Growth Opportunities

KPI bonuses

Job summary

A leading tech firm in Lahore is hiring Call Centre Representatives for a Recovery project in Fintech. The successful candidates will handle inbound and outbound calls, address customer inquiries, and provide exceptional service. Ideal applicants should have excellent communication skills and may possess experience in financial services or collections. The position offers a gross salary of Rs. 33,000 plus KPI bonuses, with a work schedule from 9am to 6pm, six days a week.

Qualifications

• Previous experience in a customer support role preferred.
• Ability to handle systems efficiently and accurately.
• Experience in Call Center as Outbound CSR (Recovery) is a plus.

Responsibilities

• Answer customer calls and solve problems.
• Make outbound calls to respond to customer queries.
• Keep records related to calls.

Skills

Excellent communication skills

Patience

Customer service orientation

Proficiency in MS Office

Experience in financial services

CRM system familiarity

Sales and recovery exposure

Education

Graduation in any field

Job description

A leading tech firm in Lahore is hiring Call Centre Representatives for a Recovery project in Fintech. The successful candidates will handle inbound and outbound calls, address customer inquiries, and provide exceptional service. Ideal applicants should have excellent communication skills and may possess experience in financial services or collections. The position offers a gross salary of Rs. 33,000 plus KPI bonuses, with a work schedule from 9am to 6pm, six days a week.