CSR (Outbound) - Call Center

Ovex Tech, Pvt Ltd; Lahore; On-site; PKR 368,280 - 424,080; Full time

Benefits offered by this job

Growth opportunities

Dynamic work environment

KPI bonuses

Weekly offs as per roster

Job summary

A leading tech firm is looking for motivated Call Centre Representatives for Recovery in Lahore. Candidates will handle a variety of outbound calls, managing customer inquiries and resolutions with a focus on service excellence. The position values effective communication, problem-solving skills, and a background in financial services. Candidates with or without experience are encouraged to apply. The role offers a competitive salary along with additional KPIs in a supportive environment.

Qualifications

• Graduation in any field is required.
• Previous experience in a Call Center as a recovery agent is desirable.
• Strong written and verbal communication skills are essential.
• Proficiency in MS Office applications is a must.
• Ability to navigate systems efficiently is needed.
• Good exposure in sales and recovery is beneficial.

Responsibilities

• Manage outbound calls, addressing and resolving customer queries.
• Record keeping related to customer interactions.
• Utilize CRM systems to log calls and inquiries.
• Handle customer concerns with a positive attitude.
• Assist in financial recovery processes as needed.

Skills

Excellent communication skills

Customer support experience

Proficiency in MS Office

Ability to handle CRM systems

Sales and recovery exposure

Education

Graduation in any field

Job description

We are seeking motivated and customer-oriented Call Centre Representatives for Recovery (Fintech Project) to join our dynamic team. The ideal candidates will be responsible for handling a high volume of outbound calls, addressing customer inquiries, resolving issues, and providing exceptional service. This role requires excellent communication skills, patience, and a positive attitude. A strong background in financial services and finance collections, with a focus on delivering exceptional customer service.

Key Responsibilities:

• Answering customers calls, listening to their concerns and solving problems
• Answer outbound calls and respond to customer queries
• Familiarly with CRM System & Practices
• Previous experience in a customer support role
• Fresh and Experienced both are encouraged to apply
• Record Keeping Related to Calls
• Experience in a Call Center as Outbound CSR (Recovery) is a big Plus
• Previous experience in Bank, similar project or Finance Collection will be preferred

Qualifications:

• Graduation in any field.
• Previous experience in Call Center as recovery agent will be preferred.
• Strong communication skills, both spoken and written.
• Proficiency in MS Office applications.
• Ability to handle systems efficiently and accurately.
• Having a good exposure in sales and recovery

Why Ovex Tech?

• Dynamic Environment: Be part of a fast-paced and growing company.
• Growth Opportunities: Work in a stimulating environment and contribute to our continued success.
• Timings: 9am to 6pm - 06 days a week and 01 day off as per roster
• Gross Salary Range is Rs. 33,000/- per month Plus KPI’s (5,000), inclusive of all allowances.