Credit Control Analyst

Bestway Consultancy Services; Islamabad; On-site; PKR 450,000 - 750,000; Full time

Job summary

Bestway Consultancy Services is seeking a Debt Recovery / Credit Control professional to manage weekly ledgers, resolve customer queries, negotiate repayments, and ensure policy adherence.

The role involves improving collection processes, preparing case files for potential actions, and coordinating with internal teams. Working hours from 12 p.m. to 9 p.m.

Qualifications

• Proven experience in a credit control or debt recovery role within a fast-paced environment.
• Strong communication skills with the ability to handle challenging customer interactions.
• Solid understanding of credit control processes and customer-focused practices.
• Self-driven, confident, and energetic with a proactive work attitude.
• Strong negotiation and influencing skills to drive successful recoveries.
• Ability to build and maintain effective relationships within internal and external stakeholders.
• Proficient in Microsoft Office applications with strong attention to detail.
• Comfortable to work from 12 p.m to 9 p.m.

Responsibilities

• Review weekly debt ledger, identify aged balances, and execute collection procedures.
• Handle and resolve customer queries promptly and professionally.
• Negotiate for the quick recovery of outstanding balances.
• Ensure strict adherence to the company’s Credit Policy across the business.
• Develop and implement process improvements to enhance collection efficiency.
• Prepare and maintain case files for debt collection and legal actions when necessary.
• Collaborate with internal teams to support smooth credit control operations.

Skills

Debt recovery

Negotiation

Customer communication

Attention to detail

Education

BBA/MBA in Finance

Tools

MS Office

Job description

The role is responsible for managing debt recovery andcredit control processes, ensuring timely resolution of customer queries,adherence to company credit policies, and implementation of processimprovements to enhance collection efficiency and maintain healthy cash flow.

Job Description

• Review weekly debt ledger, identify aged balances, andexecute collection procedures.


• Handle and resolve customer queries promptly andprofessionally.


• Negotiate for the quick recovery of outstanding balances.


• Ensure strict adherence to the company’s Credit Policyacross the business.


• Develop and implement process improvements to enhancecollection efficiency.


• Prepare and maintain case files for debt collection andlegal actions when necessary.


• Collaborate with internal teams to support smooth creditcontrol operations.

Experience and Qualification

• BBA / MBA preferably in Finance.


• 02 to 05 years of relevant experience.

Specific Requirements

• Proven experience in a credit control or debt recovery rolewithin a fast-paced environment.


• Strong communication skills with the ability to handlechallenging customer interactions.


• Solid understanding of credit control processes andcustomer-focused practices.


• Self-driven, confident, and energetic with a proactive workattitude.


• Strong negotiation and influencing skills to drivesuccessful recoveries.


• Ability to build and maintain effective relationships withinternal and external stakeholders.


• Proficient in Microsoft Office applications with strongattention to detail.


• Comfortable to work from 12 p.m to 9 p.m.