Client Success & Growth Account Manager

Reamarc; Rawalpindi Cantonment; Hybrid; PKR 892,800 - 1,116,000; Full time

Job summary

A dynamic digital marketing agency is seeking a Client Success and Account Manager to enhance client satisfaction and drive revenue growth. The ideal candidate will engage with clients, manage relationships, and implement strategies to prevent churn. Responsibilities include onboarding clients, conducting health checks, and identifying upsell opportunities. Candidates should have a Bachelor's degree and over 3 years of relevant experience in client-facing roles. This is a full-time contract position lasting 12 months, offering a hybrid work environment.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or similar role.
• Proven track record of managing client relationships and driving revenue growth.
• Excellent communication, interpersonal, and negotiation skills.

Responsibilities

• Guide new clients through onboarding and usage of products/services.
• Regularly check in with clients for satisfaction monitoring.
• Identify at-risk clients and implement retention strategies.

Skills

Client Relationship Management

Sales Skills

Problem-Solving

Communication Skills

Interpersonal Skills

Education

Bachelor’s degree in Business, Marketing, Communications, or related field

Tools

CRM software

Job description

A dynamic digital marketing agency is seeking a Client Success and Account Manager to enhance client satisfaction and drive revenue growth. The ideal candidate will engage with clients, manage relationships, and implement strategies to prevent churn. Responsibilities include onboarding clients, conducting health checks, and identifying upsell opportunities. Candidates should have a Bachelor's degree and over 3 years of relevant experience in client-facing roles. This is a full-time contract position lasting 12 months, offering a hybrid work environment.