Remote Workforce Operations Lead — Shift & Scheduling

Pavago; Pakistan; Remote; PKR 13,839,000 - 20,758,000; Full time

Job summary

Pavago is hiring an Operations Specialist for a fully remote role, supporting day-to-day workforce operations on a live scheduling platform. You will own the shift lifecycle—from onboarding and scheduling to real-time issue resolution and client communication—ensuring shifts are filled and service quality remains high.

Work across recruiting-like tasks, attendance monitoring, and live operations, with a focus on proactive problem-solving and end-to-end ownership in a fast-paced environment.

Qualifications

• 2+ years of experience in Operations, Workforce coordination, Staffing, Scheduling, or Client operations.
• Excellent written and verbal English communication skills.
• Strong organizational and time-management abilities.
• Experience coordinating multiple priorities and stakeholders.

Responsibilities

• Own the end-to-end shift fulfillment process.
• Respond quickly to incoming client staffing requests.
• Assign professionals to shifts based on availability and qualifications.
• Confirm attendance and workforce availability before every shift.
• Ensure shifts are filled efficiently while maintaining service quality.
• Monitor fulfillment metrics and staffing performance.
• Onboard and activate new professionals on the platform.
• Maintain accurate workforce profiles and onboarding records.
• Build relationships to improve engagement and retention.
• Communicate regularly to maintain workforce responsiveness.
• Support workforce growth and long-term platform participation.
• Monitor attendance, clock-ins, and active shifts in real time.
• Coordinate replacement coverage and communicate with clients and managers.
• Resolve operational issues while maintaining high service quality.
• Maintain organized records and documentation.
• Identify bottlenecks and suggest workflow improvements.

Skills

Operations

Workforce coordination

Staffing

Scheduling

Client operations

English communication

Time management

Stakeholder management

Job description

Pavago is hiring an Operations Specialist for a fully remote role, supporting day-to-day workforce operations on a live scheduling platform. You will own the shift lifecycle—from onboarding and scheduling to real-time issue resolution and client communication—ensuring shifts are filled and service quality remains high.

Work across recruiting-like tasks, attendance monitoring, and live operations, with a focus on proactive problem-solving and end-to-end ownership in a fast-paced environment.