Operations Specialist

Pavago; Pakistan; Remote; PKR 13,839,000 - 20,758,000; Full time

Job summary

Pavago is hiring an Operations Specialist for a fully remote role, supporting day-to-day workforce operations on a live scheduling platform. You will own the shift lifecycle—from onboarding and scheduling to real-time issue resolution and client communication—ensuring shifts are filled and service quality remains high.

Work across recruiting-like tasks, attendance monitoring, and live operations, with a focus on proactive problem-solving and end-to-end ownership in a fast-paced environment.

Qualifications

• 2+ years of experience in Operations, Workforce coordination, Staffing, Scheduling, or Client operations.
• Excellent written and verbal English communication skills.
• Strong organizational and time-management abilities.
• Experience coordinating multiple priorities and stakeholders.

Responsibilities

• Own the end-to-end shift fulfillment process.
• Respond quickly to incoming client staffing requests.
• Assign professionals to shifts based on availability and qualifications.
• Confirm attendance and workforce availability before every shift.
• Ensure shifts are filled efficiently while maintaining service quality.
• Monitor fulfillment metrics and staffing performance.
• Onboard and activate new professionals on the platform.
• Maintain accurate workforce profiles and onboarding records.
• Build relationships to improve engagement and retention.
• Communicate regularly to maintain workforce responsiveness.
• Support workforce growth and long-term platform participation.
• Monitor attendance, clock-ins, and active shifts in real time.
• Coordinate replacement coverage and communicate with clients and managers.
• Resolve operational issues while maintaining high service quality.
• Maintain organized records and documentation.
• Identify bottlenecks and suggest workflow improvements.

Skills

Operations

Workforce coordination

Staffing

Scheduling

Client operations

English communication

Time management

Stakeholder management

Job description

Operations Specialist – Remote

Workforce Operations | Shift Coordination | Scheduling | Client Operations

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
Preferred Locations: LATAM, Pakistan, Philippines, or South Africa

About the Role

At Pavago, one of our clients is hiring an Operations Specialist to oversee day-to-day workforce operations and ensure seamless execution across a live scheduling platform.

This is not an administrative support role.

You’ll own the complete shift lifecycle—from workforce onboarding and scheduling to real-time issue resolution and client communication—ensuring every shift is filled, every professional is supported, and every client receives exceptional service.

You’ll work across:

• Workforce coordination
• Shift fulfillment
• Scheduling
• Attendance monitoring
• Client communication
• Live operations
• Process improvement

If you thrive in fast-paced operational environments, enjoy solving problems in real time, and take ownership from start to finish, this role is built for you.

What You’ll Own

Shift Fulfillment & Scheduling

• Own the end-to-end shift fulfillment process.
• Respond quickly to incoming client staffing requests.
• Assign professionals to shifts based on availability and qualifications.
• Confirm attendance and workforce availability before every shift.
• Ensure shifts are filled efficiently while maintaining service quality.
• Monitor fulfillment metrics and staffing performance.

Workforce Onboarding & Engagement

• Onboard and activate new professionals on the platform.
• Maintain accurate workforce profiles and onboarding records.
• Build strong relationships with workforce professionals to improve engagement and retention.
• Communicate regularly to maintain workforce responsiveness and reliability.
• Support workforce growth and long-term platform participation.

Live Operations & Issue Resolution

• Monitor attendance, clock-ins, and active shifts in real time.
• Respond immediately to:
• Late arrivals
• No-shows
• Shift cancellations
• Scheduling conflicts
• Coordinate replacement coverage when needed.
• Communicate directly with clients, on-site managers, and workforce professionals.
• Resolve operational issues while maintaining a high level of customer service.

Operations & Process Improvement

• Maintain organized operational records and tracking systems.
• Keep attendance, fulfillment, and scheduling documentation accurate and up to date.
• Identify recurring operational bottlenecks.
• Recommend workflow improvements that increase speed, reliability, and service quality.
• Support continuous improvement initiatives across operations.

Requirements

Must-Have Qualifications

Experience

• 2+ years of experience in:
• Operations
• Workforce coordination
• Staffing
• Scheduling
• Client operations

Core Skills

• Excellent written and verbal English communication skills.
• Strong organizational and time-management abilities.
• Experience coordinating multiple priorities simultaneously.
• Strong stakeholder management and relationship-building skills.
• Comfortable working with live scheduling platforms and operational systems.
• Reliable computer setup and high-speed internet connection.

Nice to Have

• Experience working in:
• Staffing companies
• Workforce marketplaces
• Startup environments
• Experience with:
• Shift-based workforce operations
• Attendance monitoring
• Clock-in management
• Workforce scheduling
• Fulfillment KPIs
• Background in:
• Healthcare
• Hospitality
• Logistics
• Staffing
• On-demand workforce management
• Experience improving operational workflows and efficiency.

What Makes You a Strong Fit

• Highly organized and execution-focused.
• Calm and solutions-oriented under pressure.
• Comfortable managing multiple live operational priorities.
• Strong communicator with clients and workforce professionals.
• Proactive and ownership-driven.
• Adaptable, resourceful, and process-oriented.
• Able to anticipate problems before they elevate.

What a Typical Day Looks Like

• Review incoming staffing requests and prioritize fulfillment.
• Contact workforce professionals to confirm availability.
• Monitor active shifts and attendance in real time.
• Resolve scheduling conflicts and secure replacement coverage.
• Coordinate with clients and on-site managers throughout the day.
• Update operational systems and documentation.
• Identify opportunities to improve scheduling and operational workflows.

In short: You keep daily workforce operations running smoothly by ensuring every shift is filled, every issue is resolved quickly, and every client receives reliable, high-quality service.

Key Metrics for Success (KPIs)

• Shift fill rate.
• Time-to-fill open shifts.
• Attendance reliability and reduced no-show rates.
• Response time to operational and client requests.
• Resolution time for live operational issues.
• Accuracy of scheduling and operational documentation.
• Client satisfaction and workforce reliability.

Why This Role Stands Out

• High-impact operational role at the center of daily business execution.
• Direct ownership of workforce operations and client success.
• Fast-paced environment with measurable performance.
• Opportunity to improve systems and operational processes.
• Fully remote with long-term growth opportunities.
• Clear career progression into:
• Operations Manager
• Workforce Operations Lead
• Client Operations Manager
• Operations Excellence Manager

Interview Process

1. Application Review
2. Spark Hire Intro Video (3–5 minutes)
3. Recruiter Interview
4. Scenario-Based Operations Interview
5. Final Client Interview
6. Offer & Background Verification