Remote Operations Lead — Healthcare Process Excellence

GoLean Health; Lahore; Remote; PKR 2,286,000 - 2,668,000; Full time

Job summary

Pillar Health Solutions seeks an Operations Lead to build and improve the operational engine behind the expanding healthcare platform. This hands-on role connects physician partners, practice staff, patients, dietitians, and internal teams.

We value problem solvers who design practical solutions, implement them, and measure results. Expect cross-functional collaboration, process optimization, and automation to reduce repetitive work while maintaining high care standards.

Qualifications

• 2+ years of experience in operations, program management and client success.
• Experience owning processes and outcomes rather than only completing administrative tasks.
• Strong understanding of patient scheduling, provider coordination and healthcare workflows.
• Demonstrated ability to identify operational problems, investigate root causes, and implement solutions.
• Strong organizational, analytical, and problem-solving skills.
• Excellent written and spoken English.
• Experience creating or improving SOPs, workflows, dashboards, trackers, or operational systems.

Responsibilities

• Executive Support & Project Management: organize priorities, coordinate projects, manage follow-ups and deadlines; translate discussions into action plans; prepare summaries and reports.
• Business Operations & Process Improvement: coordinate daily operations across physician practices, patients and teams; support onboarding, scheduling, documentation, workflows; create or improve SOPs and templates.
• Reporting, Technology & AI Automation: maintain dashboards and performance reports; analyze data and provide actionable insights; leverage AI and automation to streamline tasks.

Skills

Operations

Project management

Process improvement

Analytics

English communication

Job description

Pillar Health Solutions seeks an Operations Lead to build and improve the operational engine behind the expanding healthcare platform. This hands-on role connects physician partners, practice staff, patients, dietitians, and internal teams.

We value problem solvers who design practical solutions, implement them, and measure results. Expect cross-functional collaboration, process optimization, and automation to reduce repetitive work while maintaining high care standards.