Remote Medical Admin & Scheduling Specialist (eCW)

GoLean Health; Lahore; Hybrid; PKR 1,912,000 - 2,294,000; Full time

Job summary

GoLean Health is seeking a Virtual Medical Assistant & Patient Scheduling Coordinator to support a US gastroenterology practice. The role focuses on patient calls, scheduling, front-desk support, and later expanding to broader medical assistant tasks.

Ideal candidates have experience with US clinics, strong English communication, and hands-on eClinicalWorks (eCW). Remote/hybrid work with standard US scheduling aligns with clinic needs.

Qualifications

• At least 1 year of hands-on experience supporting a U.S.-based medical practice
• Experience performing medical receptionist/front-desk and Medical Assistant administrative tasks
• Hands-on eClinicalWorks (eCW) experience is required
• Strong experience with patient scheduling and appointment coordination
• Familiarity with prior authorizations, insurance verification, prescriptions/refills, and lab/diagnostic workflows
• Excellent spoken and written English communication skills
• Strong attention to detail, organization, follow-through, and documentation skills
• Comfortable communicating directly with patients, providers, and clinic staff
• Ability to work independently while maintaining consistent communication with the onsite team
• Saturday availability may occasionally be required depending on patient volume and scheduling needs.

Responsibilities

• Manage inbound and outbound patient calls, respond to basic inquiries, and follow up on appointment requests and prospective patient leads
• Schedule, reschedule, and coordinate visits in eClinicalWorks (eCW)
• Monitor patient communications across phone, email, and text, including reminders and scheduling changes
• Support Physicians and Nurse Practitioners with chart preparation and medical documentation
• Assist with prescriptions, refills, and related documentation per clinic protocols
• Track lab, pathology, and diagnostic results and route information to providers and patients
• Verify patient insurance coverage and document benefits and coverage information
• Process and follow up on prior authorization requests
• Coordinate with patients, providers, and insurance representatives to resolve coverage issues
• Document scheduling processes and contribute to SOP development
• Maintain clear communication with Physicians, schedulers, and clinic staff

Skills

eCW experience

Patient scheduling

English proficiency

Front desk support

Communication with providers

Independent work

Tools

net2phone

VPN

Job description

GoLean Health is seeking a Virtual Medical Assistant & Patient Scheduling Coordinator to support a US gastroenterology practice. The role focuses on patient calls, scheduling, front-desk support, and later expanding to broader medical assistant tasks.

Ideal candidates have experience with US clinics, strong English communication, and hands-on eClinicalWorks (eCW). Remote/hybrid work with standard US scheduling aligns with clinic needs.